Complete exchange power supply - screwdriver required.
Soldering not required.

DSI6210 / DSI8210 / DSI8215 only
(Ignore any characters after these model numbers.)

All Thomson Sky+, and all Thomson Sky HD models use the same PSU.

The DSI number is the model number on the label underneath on the base of the Digibox. Any letters or numbers after the 4 digits are irrelevant.

More information HERE and, if you already ordered, click HERE

Your options:

1. Get Sky to replace your Digibox. You'll lose your recordings and it will cost £65 if it's out of warranty.

2. Get a local repairer to fix it. It will cost less than £65 and some offer a same-day service.

3. Order an exchange power supply from us (see below) and either fit it yourself or get a friend to fit it. You will have to send your old PSU to us in advance. We will email you a link to instructions which must be read before you dismantle your Digibox. See MORE INFO.

4. Order a repair kit from us and get it "next day". You can then solder the parts yourself (we'll give you a link to our instructions page), or get a friend to do it, or you can take your Digibox to a local repairer.

5. Order an advance replacement. This is not an option because some customers stole our "float" of spare PSUs.

6. Buy a faulty Thomson Sky+ or HD PSU (via eBay, for example) and send it to us while you continue to use your own. The Thomson Sky+ PSU is identical to the Sky+HD PSU.

Ordering a PSU

You can place your order and we'll give you a link to an instruction page with our address. Send us your old PSU immediately and you'll receive a replacement within about 3 - 5 (working) days of receipt (if you are in Great Britain). Do not send us the multiwire connector!

Place your order below. Send your faulty PSU to us, by 1st class Recorded Delivery, in a sturdy cardboard box with sensible packing and full details printed on a sheet of paper inside. We'll send you a confirmation, with a link to our instructions page where you'll find our address.

DEPOSIT: as from February 4, 2010 we no longer require a monetary deposit.

GUARANTEE: We guarantee to repair your Rebuilt PSU if it develops a fault (through no fault of yours*) within 3 years from the day of delivery to you. Proof of purchase required. The guarantee does not include the cost of returning it to our appointed workshop.

*Exceptions. The guarantee does not cover "abuse" including damage caused by liquid spillage, overheating (lack of ventilation, fan not working, room too hot etc.) which causes the PCB to discolour more than usual. The guarantee does not cover any PSU not supplied by us.

As a general rule, if the box comes on or shows any sign of life whatsoever, the PSU is repairable with the "RELKIT" capacitor kit. Otherwise, have a look at resistor R15. If it is damaged, the PSU has had a major blow-up and is probably NOT repairable with only the "RELKIT". However, we will not charge extra for the exchange PSU. (If you want to fix this type of major fault yourself, you'll need the RELKIT and the SATKIT.)

Use a hot iron!

Modern lead-free solder melts at a higher temperature than the old 60/40 tin-lead solder so you'll need at least a 30 Watt iron with a decent size bit. The puny "Antex" type irons designed for surface-mount work are unlikely to get hot enough for successful desoldering.