Sky Digital satellite Digibox FAQ | I have done my best to make the following facts accurate but I accept no responsibility for any errors or omissions in this FREE information page since most of the Sky employees don't seem to know the answers!
Please feel free to suggest corrections/additions and ask questions Updated continually. If you find this information useful please show your gratitude by buying one of my books!
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| The notes in the FAQ are extracts from this book E-BOOK: Understanding Sky Digital TV This FREE 60 page book is available for download in the form of a ".pdf" file which you can then read on screen or print out . Everything you need to know about Sky Digital. Much more comprehensive than the notes given here. Download it now (free) and read it at your leisure. http://www.The-Cool-Book-Shop.co.uk |
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DISCLAIMER This information is given in good faith, based on the Sky subscription contract and information from other sources including manufacturers' service information and users' statements. No responsibility will be accepted for errors or omissions. It's up to you to check the facts.
THIS FAQ IS NOT APPROVED BY SKY OR BY MANUFACTURERS
End of FAQ
Copyright ©1998 - 2008 SatCure
This file may be downloaded for private and personal use but NO part of it may be published in any form without the prior permission of the author. Updated January 18, 2008 |
Can you recommend a good Podcast about Satellite TV and Freeview? Here's my favourite UK technology podcast: 
Pete and Carl create a highly informative and amusing podcast every month. I listen to it myself - what more can I say? | | How do I connect all my equipment together? The best place to get advice about this is on a forum. Be sure to list the make and model of each piece of equipment and explain what you want to achieve - especially if you want to record programmes. There's a good basic connection guide here: http://www.radioandtelly.co.uk/connect.html And some discussion forums: SatCure Radio & TV Digital Spy |
| How do I get English language programmes? If you prefer English programmes then most of these are broadcast by SKY from the Astra satellite cluster located 28.2 degrees East of due South. There's a few English language programmes available from various other satellites. You'd need to consult the listings on other web sites to determine which. Many foreign stations broadcast English/American films with foreign subtitles but English sound track. Check the listings in "What Satellite TV" magazine, "TELESatellite" magazine or the Lyngsat web site ( www.lyngsat.com ). | | How do I get Freeview channels? | 
| "Freeview" is the UK terrestrial TV service which is free. All you need is a Freeview receiver and a UK TV licence, plus a decent aerial. Read "The Freeview Bible" for more information about how to install this system. |
You can also get "Free To View" (FTV) programmes with a Sky Digibox. Sky call this their "FreesatFromSky" srvice. Click on this link to move down the page for more information about FTV programmes on a Sky Digibox. The BBC/ITV consortium will provide a slightly different "freesat" service from spring 2008. | | Which Sky Digibox is best? This is THE most frequently asked question. Here are my personal opinions, based on my own experience and what others have told me. It really depends on what you actually *want* since all models are built to the BskyB specification and have exactly the same menu structure (except "plus" model). - Reliability: Pace BSKYB2600 and DS430N are reportedly good. My own Panasonic TU-DSB40 has been fine.
- Availability and cheapness of spare parts and service information: Pace. No other company encourages independent repair shops like Pace does. SatCure can also obtain most spares for Grundig, Thomson and Amstrad models.
- Speed of operation: All recent models and especially Panasonic respond quickly to button presses with channel change and menu selection being almost instantaneous. If you want speed then avoid Pace BskyB2200, Amstrad DRX100 especially.
- Picture/audio quality: This is rather subjective but reports suggest the Sony Digibox is slightly poorer than most. Frankly, unless you have a BIG screen, I don't think you'll notice. Of course the biggest factor affecting picture quality is TV compatibility. Make sure you buy a TV set which is compatible with YOUR Sky Digibox - many TV sets are not compatible and give poor quality pictures. In particular, be wary of TV sets that use "digital processing" and "100Hz scanning" as these features are generally incompatible with Sky Digibox signals. Also don't spend money on a large plasma or LCD screen without checking, with another owner of such a screen, that it is compatible with YOUR make/model of Sky Digibox! Note, too, that video signal processing can "delay" the picture so it lags behind the audio.
- Operation in weak signal areas of Europe/Scandinavia: Panasonic TU-DSB30 and TU-DSB20 (both obsolete) and almost as good: All Grundig models GDS200, GDS310/2 and better still the GDS2000, GDS3000 (all obsolete). Also the Thomson model. A few people say other models are OK. Fine, take them out there and try them. Some Panasonic TU-DSB31 and 35 models are reported to be OK for poor signal areas but others not. Maybe they used different tuner modules in some. No information yet on Panasonic TU-DSB40 but TU-DSB45 reported to be good in Cyprus. Very early Pace BskyB2200 (very slow operation and metal box tuner module) said to be OK but later BSKYB2200 and 2400, 2500 very poor in fringe areas. Note that operation in weak signal areas depends on tuner selectivity - not sensitivity or sensitiveness as some people think! Also the choice of LNB is critical. We recommend our Invacom quad-output range which outperforms even the Syntec 2000 0.3dB in receiving Astra 2D. The Invacom quad-output is said to be better than the single-output version because its cross-modulation performance is better.
Pace BSKYB2600 "rapier" and Pace Sky minibox "Javelin" both give exceptional performance in fringe areas with our Invacom 0.3dB twin- or quad-output LNB. (The single-output Invacom does not perform as well). - Availability of S-Video output: Grundig models ending with "/2" and latest models GDS2000, 3000.
- Availability of optical stereo output: Sony.
- Availability of optical Dolby Digital 5.1 output: SKY+ and Sky-HD.
That's all I can tell you so please don't bother to ask me which I recommend. It's like buying a car but with less choice. I haven't mentioned colour: most modern ones have silver fronts. If you are really bothered about colour, check before you buy. If you are really bothered about reliability, fit our cooling fan. If you want it to work in a poor signal area, check what everyone else is using there. (There's a comprehensive list in my "Installing Sky Digital TV" eBook which you can read about here ) best receiver | | Which LNB is Best? Due to the shape of the Sky Minidish, you MUST use the correct LNB as supplied for it, otherwise you'll reduce the signal strength. You'll find LNBs listed on our catalogue pages. You'll find a discussion of LNBs in our Technical section. | | Which Satellite Finder Meter is Best? SatCure supplies a meter kit. You'll find it in our catalogue. How to use it? Click HERE to see movie. | | Where do I find sky remote control codes for my TV? In our Technical section. If the code isn't there, please don't ask. We don't have it. All the codes we know of are listed there. Read the notes carefully. We sell the Sky Digibox remote control (standard, "plus" and HD versions). See catalogue. | | Where can I find sky digital hacks, sky codes, cracks, pirate cards? As far as we know there is no sky digital hack. Of course, somebody may have a method but, if so, he's sensibly keeping it to himself. SatCure has no involvement in anything illegal. We won't discuss hacks, codes, cracks, blank cards, pirate cards, card programmers or anything associated with them (we don't know anything about them so don't bother to ask). Look at it from our point of view. We make a good living by selling accessories for Sky Digital. Why would we want to harm BskyB ?-ZMXjB y64xwB Fx2WjB uw10tnc-1190vue KQMXjB wC kAI are all codes that people have searched for on this site. we don't know anything about them. | | Where can I buy a Digibox User Manual? Sky Digibox User Guide --> This User Manual is the ideal solution if you've bought a Sky Digibox without one. Explains all the features of a Standard Digibox including "secret" menus. http://www.the-cool-book-shop.co.uk/book.htm | 
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| | Can I get ITV in ...? Example We live in Mojacar, Almeria province in the bottom right hand corner of Spain. As I am sure you are fully aware, ITV 1, for about the past three weeks, have been "test" transmitting on 10.891/H/2200,5/6. Today they replaced 7 of the previously "number coded" only channels to regional "named" channels. As I understood that the ITV signal was going to be struggling to be obtainable in France, I thought you might be interested to know that at present it is very strong here, although in the Lyngemark chart the transponder (53) is listed as 2D UK. We recently downloaded your "Installing Digital TV" eBook, and paid for it (!), and I used one of the "tips" from Cyprus, after I moved my dish. After about 4 hrs - no meter, but a piece of string parallel to where the dish had been previously, I managed to get a data stream from 12207 V (Sky News). Mike > So are you saying you can receive ITV because everyone else is telling me they can't ? > Martin The basic answer to your question is "yes" we do get ITV! However, as I do not expect you to remember, our digibox is an Amstrad DRX 100, with a Nokia fibreglass 1.4 M dish and a Cambridge universial G54 0.7 LNB. I do not have a meter, but quite a lot of patience, and it is normally sunny on the roof terrace! So I have obtained about 75% "quality" from 12.051 V, 2A South, Data stream o7e2. At no time of day or night can we obtain C4, C5, Sky 1, Granada, Nat.Geo etc. etc. As regards "ITV" the signal strength seems to vary from day to day (only since the night ITV came "on Sky".). Sky 103 - Anglia in our case, drops out early evening, now it is 22.00 CET and we have a locked picture, no sound. The data stream is coming on 12.051 from "0805". The situation is identical to 10.891,H,22.00,5/6 where all the "regional" signals are available, also "0805". However, on Sky 963, we receive ITV Central, normally without any dropout. The data stream for this channel however comes from "0801". In all therefore, I still think ITV is basically a "strong" signal from my point of view! Regards, Mike P.S. This is the only channel that drops out. P.P.S. All ITV channels are now back (23.15 CET) | 
| For lots more information about receiving Sky Digital outside the UK, download this book! |
How do I get Regional BBC and ITV programmes? You need a Sky card or a FTV card to receive UK terrestrial programmes on a Digibox as they are encoded. BBC region selection is not possible on the Digibox. You get the regional programme allowed by your postcode relating to the card. The only exception is that, while the news is on, you can press the red button and select a news region other than your own.
BUT! From July 10th 2003 the BBC programmes are no longer scrambled (*except BBC Prime). This means that you don't need a card to watch all* BBC programmes and ANY digital receiver should do if you can get a signal in your area. From July 1st 2003 FTV cards were no longer available for a few months but were reintroduced as "Freesat" cards by Sky in 2004. You can buy these direct from Sky if you have a UK postcode address. If you don't have one of these cards, you will need a Sky subscription card in order to see CH4, FIVE and SKY3 programmes. ITV *is* regionalised and you can enter the information in the "Add channels" menu screen: ITV is now available Free To Air from the Astra-2 satellites at 28.2'E. Your postcode determines which ITV regional channel is programmed into your smart card and sometimes the choice is rather odd. For example, people in the southern part of Chester might get Welsh TV and people living in Crewe may get Midlands TV from Sutton Coldfield! Luckily, all regional programmes are broadcast but it can be a little tortuous to receive them. Try the following. To get other ITV Regions via your Sky Digibox:- Press services, press 4 System Setup, press 4 "Add Channels". Frequency is highlighted in yellow. Type 10906 using the remote. Go down with the green button and highlight Polarisation. Choose V. Do the same for Mbaud and choose 22. Do the same for FEC and choose 5/6 Then highlight FIND CHANNELS and press select. When the channels are shown, tick (select) each one you want. Press "backup". Choose "other channels" and a range of ITV Regions will be available for you to select (but not all of them) So..... Do exactly the same using 10832/H/22/5/6 Do exactly the same using 10891/H/22/5/6 To get back to normal Sky programmes keep pressing back up. You will not get all these other channels from the normal "all channels" menu so you have to keep accessing the ITV Regions using "Other Channels" (press Services then 6). Note: These frequencies keep changing so forgive me if they are out of date. Do a Google search for ITV Regions. | | Can I receive UK SKY TV in America/South Africa/China/Japan/Australia? No. UK SKY TV is beamed at the UK and nearby Europe. But surely if the dish was big enough... No. UK SKY TV is beamed at the UK and nearby Europe. Some fringe reception is possible as far away as North Africa with a dish several metres wide. No reception is possible further away because there is no signal. Refer to the Astra satellite "footprint" maps. | | Will the Sky remote operate my microwave oven / car alarm / Hi-Fi / garage door / DVD player etc? No. The standard Sky remote is designed to operate the Sky Digibox and many (not all) TV sets. IT WILL NOT OPERATE ANYTHING ELSE. As always my answer is that you should write to BskyB to request this feature. If enough people ask, they will implement it in the next revision. If nobody asks then it definitely won't happen. Note: The Sky Plus remote WILL control some AV equipment. See this page for details. Click HERE for a list of TV codes. | | My box is faulty. What shall I do? Test your box on a known good dish system to prove that the receiver is (or isn't) faulty. Please note that you absolutely *MUST* do this in order to eliminate the possibility of a fault in the dish, LNB, cable or connections. If you write to me and tell me you can't test it, I will not be sympathetic. However, one word of warning. Some Digiboxes appear to fail when they are unplugged (it shows up a power supply start-up fault that was already there). Unplugging yours could appear to make the problem worse - (but you need to know this anyway). Unplugging the Digibox of a friend or neighbour could show up a fault in theirs - so make sure *they* do the disconnecting and reconnecting, otherwise you could get the blame! If the receiver is faulty, first follow my instructions for replacing the firmware. Follow the instructions exactly. If the fault remains then you'll have to get the receiver repaired or obtain a replacement. Please also read the REPAIRS page | | 
| E-BOOK: Repairing Satellite Receivers - a beginner's guide Based on the original "Screwdriver Expert's Guide to Satellite Receivers" this book describes the basic components and a typical power supply with diagrams and explanations. Shows how to solder and describes what to check and measure. It won't make you an expert but, if you are capable of soldering in components supplied as a kit, it will take you one step further so you understand why you are doing it and even help you figure out other possible fault causes and cures. If you buy a kit you'll need this book. I guarantee you'll be delighted with this amazing book full of information! Download it now |
| | If I wipe the static off the card, will it help? The "static on the card" fault was dreamed up by a Sky technician back in 1991 and the myth has continued for over ten years. Even if you point out to people what they learned at school - rubbing plastic with paper or cloth actually *generates* static electricity - they will still believe that it helps in some magical way. I guess it's like religion throughout the ages - people just need something to believe in. I believe there are fairies at the bottom of my garden. Every time I'm unable to watch the sky because clouds are covering it, I leave biscuits and milk for the fairies. It always works; within a few days, the sky is clear and the biscuits and milk have gone!) For more information about static electricity, click HERE | | How much does it cost? Check Sky's web site. Look out for Sky "special offers". What are the "hidden" costs?
1) (Deleted - ut of date)
2) If you can't connect a phone line there's a £25 surcharge. (Does not apply to "multiroom" for which you *must* have a phone line connected to both Digiboxes).
3) If your existing coaxial cable can not be used or is unsuitable for any reason, or extra brackets/pole are required, you might pay an extra £39.99 to have a new cable and or brackets/pole installed. Note that there are many reasons for not using your existing cable, including: - It is damaged in some way (kinked, water inside)
- It is not long enough for new dish position.
- It is not of the minimum standard for digital according to BS EN50117 (Pope WC100 or better).
4) If your telephone extension is outside the "standard installation" length/complexity (as yet undefined*) then an extra charge may be levied. (* generally interpreted as "not in the same room as the Digibox" but some dealers say "more than 2 metres from a telephone socket").
5) Additional costs may be payable if you get an independent installer to provide the system but the guarantee etc. might be better/quicker. 6) Your existing Sky Analogue subscription is cancelled automatically unless you specifically tick a box on the contract to retain it.
7) An optional "Sky Subscription Protection Plan" provided by Guardian Insurance. 8) If you do not subscribe to Sky Digital (FreesatFromSky) then the installation will cost £150. 9) You can't receive German channels or the European Eurosport. 10) If the Digibox fails outside warranty it could cost a minimum of £280 to replace it unless you have insured it or can find a good used one. Latest news: BskyB seem to be offering a replacement "refurbished" Digibox for as little as £65. Guaranteed for 3 months only. | | What does the Sky Digital system comprise?
A Sky Digibox with viewing card, internal modem, single LNB input, Universal LNB, 45 x 55 cm "minidish" (larger for Far North of England and Scotland), telephone extension wire and socket, and Sky viewing card if you subscribe (which includes free BBC etc. viewing) or A Sky-plus Digibox (2 LNB inputs) with viewing card, internal modem, quad-output universal LNB, 45 x 55 cm "minidish" (larger for Far North of England and Scotland), telephone extension wire and socket, and Sky viewing card if you subscribe (which includes free BBC, ITV etc. viewing) or A Sky-HD Digibox (2 LNB inputs) with viewing card, internal modem, quad-output universal LNB, 45 x 55 cm "minidish" (larger for Far North of England and Scotland), telephone extension wire and socket, and Sky viewing card if you subscribe (which includes free BBC, ITV etc. viewing). Sky "multiroom" comprises one of the above with an additional Sky Digibox and viewing card installed in another room. | | Do I *have* to have a telephone connection?
No. If you can't have - or don't want - a telephone connection, you can still get the system installed but you will have to pay the extra £25.00 that is normally subsidised by BIB. You will probably not be able to use any of the Interactive Services and authorisation of pay-per-view movies, change of PIN numbers and various other things will have to be done by you by using the telephone in the normal way. (If you have the £10 a month "multiroom" viewing card you must have a phone connection to both Digiboxes). | | What is the purpose of the telephone connection?
The telephone connection is NOT essential. The Digibox will work perfectly well without it. The telephone connection allows the Digibox to dial out. Whenever possible, this will usually happen during the night and it will not interrupt an ongoing call but will wait until the line is free. The duration of the call will be just a few seconds for booking a movie. If you use the shopping, banking or Internet facilities then the call can last as long as it takes It will occur when, or some time after, you authorise a "Pay per View" movie.
Sky can send a satellite signal to tell your receiver to phone Sky.
The Sky contract states that calls will be free unless one month's notice is given.
The number that is dialled by Sky's Digital cards to upload and download data is an 0800 number at present. For the chronically paranoid: In theory, the Digibox could also accept an incoming call without your telephone ringing. To do this is no great technical challenge. The modem would receive the incoming caller ID data *before* the first ring. The internal software recognises the caller ID as belonging to (for example) Sky or BIB and tells the modem to ground the ringer wire so no telephone in the house can ring. The modem then accepts the call, data is exchanged and the telephone line is released. All of this can happen within less than 2 seconds - dependent on the amount of data to be transmitted. Note: there is no suggestion that this is being done or can be done with existing Digiboxes. I am simply saying that the technology exists to do it. In any case, if it did happen, a "Callminder" would show the number on its display. | | Can I change the programmed telephone number? No but you can add a prefix.
It is believed that the actual number is held in the viewing card. Multi digit phone prefixes are possible; they used to require use of the sideways arrow keys to advance to the next digit, but now accept direct entry (e.g. 141 for callers number witheld. In spite of witheld number, THEY can probably tell you are in another town and disable interactive, e-mail etc. Note: if your phone number is withheld you MUST program your Digibox with the prefix 1470. | | What are the telephone line connections?
The telephone line is classed as a Safety Hazard" because it could provide up to 50 volts dc and up to 75 volts ac while ringing tone is present. For this reason you are advised not to touch it. However, you can buy a double-adaptor plug and extension "slave" socket. Simply position the slave socket behind the TV then plug the adaptor plug into the nearest extension socket and plug the existing telephone back into the adaptor plug.
Note that all telephone equipment is marked with a Ringer Equivalence Number, the total of which must not exceed REN = 4 otherwise your phones might not ring or might ring only intermittently. The Digibox REN = 0.5 | | Digibox keeps trying to dial out A Digibox attempts to phone the Sky computer to report in when they tell it to (via satellite transmission). If it fails to connect with the Sky computer it tries repeatedly. Reasons for failure: - All Sky computer lines are busy.
- Your spouse/child is on the phone.
- Your computer is on the Internet via modem.
- Unable to access 0800 numbers for some reason try an (0800 number manually). Maybe the 0800 number is incorrectly programmed in your Sky card.
- Sky computer fault (keeps telling your Digibox to call, or to call a wrong number). This can be caused if the Sky Computer has corrupted your postcode. Ask the Sky operator to type in your postcode again - even if it looks OK on his computer screen. It's also possible that Sky have made your Digibox dial a dummy server by mistake.
If you were unable to order pizzas etc. then there are additional possibilities: - 0900 numbers blocked.
- Broadband ADSL in use without microfilter on *every* socket in use.
- Phone line fault.
- Digibox fault.
- Prefix set in Digibox phone menu (eg. 123).
The simplest way to stop it happening, after checking the above, is to do a manual call back. I.e. go through the new installation menu on the installer menu. It will be a freephone number it is dialling. Why can't I order PPV movies? If you have a problem that, despite everything, you cannot get on line to order pay per view movies, have you B.T.'s automatic exchange based answerphone installed which goes by the name of " Message Minder " (Callminder?). If you have then, when your exchange has a message waiting to be listened to, it "modulates" the dial tone with a second tone or more likely it changes the cadence of the dial tone and inserts one second "pauses". In both cases the Sky Digital receiver is unable to "hear" the dial tone and will state that "no line is connected" even though you can dial out and most computer modems will function too. Naturally all will work every time a technician visits the house because there are no messages waiting at that particular time !! Lots of Sky viewers with broadband ADSL are reporting similar phone connection problems. The cause is very often the fact that they omitted to connect a microfilter to *every* phone point being used - including the one used by the Sky Digibox. To prove the point, pull out ALL phone connections. Connect a microfilter to your Sky Digibox phone lead and plug it back in. Now book a movie. Assuming it now works OK, plug back each one of your phones/modems with its own microfilter (maximum of three filters). Check that the Digibox still sees the phone line correctly. If not, unplug the other two pieces of phone equipment one by one to find the culprit. | | Disconnect while I'm away? >I have recently 'upgraded' to Digital and want to take my system on the
>road when i go touring on the continent. I have in the past just bundled
>up my analog system and set it up when I parked up.
>
>My question is what happens with the phone line thing that must always
>be connected???? Look at it this way: Would you go on holiday and leave *anything* plugged in when there's a risk of lightning? I'm sure I wouldn't. Lightning-induced surge up the telephone line is a very significant cause of Digibox failure. It can also cause serious damage and fire. So, given that, for safety sake, you *must* disconnect your Digibox when you go away, you might as well take it with you in case your house is burgled. And take the card for the same reason. And, since Sky won't give you a rebate for going on holiday, you might as well use the service for which you are paying! I recommend disconnecting the Digibox from the mains power** and telephone line while you are away from home. In fact I recommend NOT connecting the phone line at all, except when you want to use it for "interactive" or during the night after you've booked a movie.* If you want to leave it connected, SatCure can supply a "Master Cube" surge protector which should reduce any risk of damage caused by surges on the phone line or mains power line. * In theory you will be in breach of contract (if you've signed the BIB contract) but in practice they can't object to your disconnecting on the grounds of safety. You'll find that the Digibox phone connection might also affect your computer modem speed adversely. You can also disconnect the TV aerial cable and LNB cable if the dish and aerial are not individually grounded. Frankly, if lightning strikes your house, this isn't going to make much difference but it will help if there's just a build up of static caused by wind-blown dust. (Ideally the aerial and dish should be grounded anyway). ** Note that a Digibox which is allowed to cool down may not start up again. This is a common failure mode with power supplies. Check this *before* you go away. If it won't come back on after a few hours to cool down, then you can get it fixed while you are away. | | Is there a default pin number for sky digibox sets? I just re-installed a 2nd hand digibox but don't know old pin to get full access. No. You must phone BskyB with your serial number, version number and card number. They will reset the PIN via satellite transmission. Note that Sky cards remain the property of BskyB and are non-transferrable. | | How do I remotely control my Digibox inside a cabinet? My Amstrad Digibox is located (along with my cinema sound box) in a television unit. I have to drop down the wooden access door to operate my Digibox with the remote control. What do I need to purchase from you to allow me to remotely control my Digibox (in the same room) without dropping down the door everytime? Will the Digilink work?, I want to use all the functions of the remote control, i.e. I need to be able to use the TV & SKY buttons to swap between. Hoping you can help me. The Digilink or SLXlink or SmartBlaster system should work just fine. All you need to do is to plug it into the RF2 output of the Digibox and put the "eye" where you can see it, outside the cabinet. Set the RF2 voltage to "ON" in the menu and that's it. If you want to control ALL your equipment inside a cabinet, use our "Powermid" or "DIGIeye" or SmartBlaster. BTW I hope your cabinet is force-ventilated with a fan or fans, otherwise your question, in 12 months, will be: "Can you repair my overheated Digibox?" :o( | | 
| For more information about wiring up the Digilink and everything inside the house (except the dish) please see this booklet "Piping TV Around the House". See more info. |
| | Why does my Digilink, TV link, SLXlink etc. not work? The Digilink requires 9 volts from the Digibox. The current must pass through all connections to the Digilink. You should solder the tips of all TV plugs that are in line with the Digilink. You should also make sure that any wall plates, splitters or amplifiers can pass the current (some wall plates and amplifiers have blocking capacitors fitted!) (See accessories catalogue for more information) If the digibox detects a short circuit on the 'Digilink', it will remove the control voltage. One possible cause of a short circuit is that the RF2 Second Outlet Power Supply setting (in the RF Outlets screen) was switched to '0n' prior to physical installation of the Digilink. To remedy this situation, proceed as follows: - Display the 'hidden' Installer Setup menu
- Select option 4, 'RF Outlets'.
- Highlight the Second Outlet Power Supply setting and switch it to 'Off', then highlight 'Save New Settings' and press the select button.
- Check for correct installation and termination of the coaxial cable leading to the remote location. Also, check the Digilink module itself and the small cable leading from the Digilink to the Remote Eye.
- Finally, switch the Second Outlet Power Supply setting back to 'On', then highlight 'Save New Settings' and press the select button.
Notes: The Digilink box itself must not be plugged directly into the TV aerial socket as this causes stress that can damage it. Use a flexible coaxial lead. (We can supply high-quality "RF fly-leads" with soldered plugs.) The Digilink will not work reliably if you have some types "splitter" between it and the second TV. (We can supply the correct types of splitter.) The Digibox will turn off the power to the Digilink if it senses a short-circuit. This can occur if you've been careless in fitting plugs to the coax such that a strand of braid can touch the inner core. The power will still be "ON" in the Digibox menu but you have to view that menu to actually make the power come back on. (However, the LED on the Digilink/ Digilink would not be lit if the power was off). The Digilink can give intermittent operation if the coaxial plugs are not soldered to the centre core. The Red LED may indicate a good connection but an intermittent connection (vibration) may leave the LED lit whilst causing corruption of the signal. As with all infra-red devices, the Digilink can suffer from external interference from fluorescent lights, sunlight through moving blinds and other light and RF sources. The TV link "mouse" is very susceptible to damage if dropped or knocked. The most recent version of Skyguide allows you to do an A-Z programme search. A full explanation of this feature is given on p.37, Issue 5, Sept. 2000 of Sky magazine. This is the free magazine sent out monthly to Sky subscribers. When you first access the A-Z listings you are presented with the "A" programmes first. To view programmes beginning with M you simply press the M button on the remote control. Everything works fine on my main TV it's and on my Digilink except for the alphabetical search. Any idea what's wrong? Thanks in advance, Mike. Yes. There appears to be a fault in the BskyB software that allows the Digibox to interface with the Digilink. For more information about wiring up the Digilink please see the eBook "Piping TV Around the House". rf-out2 |
| What is the purpose of the Computer interface socket?
The digital interface socket is for use by authorised manufacturers only. It is used for testing and uploading new software from a PC but the software required to do this is written by (and copyright to) Sky and, therefore, available only to manufacturers.
You will not need to use this socket because the internal software will be upgraded by Sky from time to time overnight via satellite. Please do NOT ask me questions about this interface. I have no answers. | | Can I connect more than one TV?
The standard Digibox can tune in only one programme at a time and this programme can be routed around the house for viewing in other rooms. To assist in this, the Digibox has a second RF Output ( RF Outlet ) socket. For an additional sum you can buy a remote extender Digilink or SLXlink. This plugs into the RF cable at the remote TV and can send handset signals back to the Digibox. A wireless remote extender box "Powermid" and extra remotes are also available from SatCure. See accessories catalogue for more information about this. For more information please see our eBook "Piping TV Around the House". Download it now | | | Are there any secret menus/ handset codes?
Yes. To access the Installer Setup Menu you press these handset buttons without looking at the screen: (note that the zero appears to do nothing - but I *told* you NOT to look at the screen!)
Services
401
Select
| 
The Hidden Installer setup menu | | 5 Manual tuning allows you to see the signal strength and quality for a specific frequency. Useful if you are having problems. (Please don't ask me for a list of frequencies! Look at other web sites). |
| | | How do I change the RF output tuning? See above menu for RF Outlets . Connect your Digibox to your TV set with a Scart cable and select the Scart (AV) input if the picture does not appear automatically. (If you connect via the RF outlet, the menu will disappear when you change the UHF channel!) The Default UHF channel is 68. If you want to change this go to the Installers menu as explained above.
Select option 4, 'RF Outlets', to display the RF Outlets screen. Here, you choose an RF channel number between 21 and 69. To store the change you have made, highlight 'Save New Settings', then press the select button. |  |
| | Why are my UHF output pictures so grainy? You probably have the Digibox UHF output tuned on top of a Digital terrestrial channel. Try disconnecting the terrestrial aerial to see if this cures the fault. If it does, retune the UHF output channel (see previous question). | | Why is there no audio from the RF Output ( RF Outlet )? You are probably trying to use it with a European "PAL-G" standard TV. Use an RF Modulator from the accessories catalogue or buy a PAL-I compatible TV set. Or use a Scart lead instead. Why is there no audio from the scart output? Invariably, this is because the scart plug is not pushed fully in. If you have problems with the housekeeper shifting furniture to clean behind, then it's a good idea to buy a locking scart lead which clips in and can't pull out accidentally. keywords: no audio no sound missing sound no stereo only one channel | | Can I use my UK TV in Italy? >Do you know what frequency of Crystal I should use to receive TV in Italy
>on a UK set (we have just moved here) Many modern TV sets are already multistandard and have a secret menu where you can change the PAL system. French ones even support SECAM as well. Check with the manufacturer. Otherwise, buy a multistandard TV over there. (PAL-I/PAL-G or -BG). Then you can use it with anything. The only thing a standard UK TV is good for is connecting to a Sky Digital receiver in the bedroom. (Use Scart to the TV in the main room). | | Can I record a different programme?
If you want to record a different programme from the one you are currently watching, you will have to record the normal terrestrial TV signal or use a second Digibox (and 2nd smart card if required for that programme).
Some Sky PPV movies are protected from being recorded by a "Macrovision" system which is built into all Digiboxes. You can buy a so-called "Macrovision Buster" box from various suppliers (not SatCure). The "Sky Plus" Digibox allows you to watch a programme while recording another on its internal Hard Drive. Likewise the Sky-HD box. | | Can I watch more than one programme simultaneously? >Do you do (or is there such a thing) as a splitter to enable me to connect
>an additional decoder to our Sky Minidish. We are able to watch Sky
>Digital on all the TVs in the house, but I would like to have the option
>of watching 2 different Sky channels on different TVs. We call it a "receiver" and not a "decoder". A "splitter" will not help. What you need is a "quad output" Universal LNB. There is no compatible "twin output" LNB available for the standard Sky minidish. Alternatively, if the dish is out of sight, fit a second minidish and LNB. You'll need two cable runs. This is currently the *only* way to watch two different digital channels at the same time. Each receiver will require its own subscription card, unless you are happy to watch only the free channels from one. Cards are not fully transferrable between receivers. (They'll get the ordinary channels but not the "Premium" channels.) | | Can I lock-out or remove a programme or a whole bouquet? No. Only the Parental Lock system is available and this is fairly limited. Refer to our "Missing Manual" Sky Digibox User Guide. | | Is the Digibox compatible with Widescreen TV, Nicam stereo etc?
The Digibox has the capability to handle widescreen transmissions.
Nicam is a stereo audio standard used for some analogue terrestrial transmissions and has nothing to do with satellite TV.
The Digibox uses MPEG-2 digital audio which gives "near CD" quality stereo sound. It includes the normal Dolby Prologic information whenever this is transmitted - usually with movies - for centre front and rear speakers. Connect via the Phono sockets to your Dolby amplifier. | | Why can't I get NICAM stereo? Nicam is a stereo audio standard used for some analogue terrestrial transmissions and has nothing to do with satellite TV. A satellite receiver is able to provide only mono audio from its RF output(s). However, you can get stereo audio from the Scart and Phono outputs. Most TV sets look for a NICAM signal and will tell you the Sky Scart output is not stereo, even when it is. For movies and other programmes, this stereo audio will also be encoded with Dolby Prologic surround sound. Dolby Digital audio was introduced in December 2001 for certain movies. It is not available from a standard Sky Digibox. You will need a Sky-Plus (or Sky-HD) Digibox because this is currently the only model with a digital audio optical output which is enabled for 5.1 Dolby Digital. Sony boxes have an optical ouput but this provides only normal Stereo and Dolby Prologic when available. | | Can I split the cable to use SKY Plus in my apartment? No, you need a separate LNB feed for each tuner input. If you want to use two Sky Digiboxes or one SKY-Plus Digibox, you will need two LNB feeds. It is possible to connect two LNB feeds into one cable by using a stacker/destacker. However, this is seldom practical in an apartment block and, in any case, it needs to be done professionally with the permission of your apartment management company or landlord. There is a "bodge" for recording and watching different programmes via a single LNB cable but you need to understand what you are doing! Read more about it here. | | Can I use my existing dish for Sky digital?
Yes but it will need to have a Universal LNB, high quality double-screened coaxial cable and must be accurately aligned. Download the "Installing Sky Digital TV" book for full information. | | 
| Satellite Installation Virtual-Book: Installing Sky Digital TV Companion book to the free "Understanding Sky Digital TV". Essential reading if you want to move your old system to a new house, install a brand new Sky-Plus or standard system, fit a system to your house, motorhome, caravan or narrow boat or use it in Europe, this book answers your questions. What size dish, what sort of cable, connectors, which receiver is best ... 110+ page book filled with colour photographs and easy-to-understand explanations. I guarantee you'll be delighted with this amazing book full of information! |
| | Do I get discount for using my existing dish?
No. | | Is there any advantage in using my existing old 60cm dish?
Yes, a 60cm dish works well even in heavy rain (80cm, or larger, north of Carlisle).
Download the "Installing Sky Digital TV" book for full information. | | Can I run my existing analogue/digital system as well?
Yes. The best way to do this is to keep the two systems totally separate, however you will need planning permission for two dishes (in theory).
Another way is to use an 80 cm dish with two LNBs See picture.
If your system is motorised you might be able to use a twin-output Universal LNB to feed both receivers. However, you should always "park" your dish at 28.2E when not in use, otherwise you could miss software upgrades and other information (messages) broadcast by Sky. | 
| Virtual-Book: Installing a Motorised Dish Everything you need to know about installing a motorised satellite TV dish system for your analogue or digital satellite receiver. Written in plain English with no maths and a minimum of technical "jargon", this book will lead you by the hand. Download it now (No longer available as it's out of date. I may get around to rewriting it but don't hold your breath.) |
* Connecting an Echostar 3000 to a Digibox? > I have an echostar 3000vaip, which is motorised. I'm about to
> "invest" in a digibox ( make, model - unknown as yet)
> Having actually read through your site numerous times and only doing
> this as a last resort, how can I seamlessly connect them together
> with the minimum of fuss ( keeping just the one dish etc ).
> Your (excellent - not creeping - just an honest opinion ) site
> covers the connection of an analogue positioner/reciever to a
> digibox, would the same apply to me?
> I did have d2mac, and I was/am hoping it will be as simple as that.
> ( external decoder scart into the old pace 900 etc.)
> Thanks for your (valuable) time
> Adrian You can't connect your Echostar receiver to your Sky Digibox receiver (what would be the point?) I think you are confused between "receiver" and "decoder". You have two receivers. You *could* fit a twin-output LNB to your dish and connect both receiver inputs to that. They will then work independently, showing the programmes from whatever satellite the dish is pointing at. Obviously, the Sky Digibox will be useful only for 28.2'E. Although, on that basis, you might as well simply connect the Sky Digibox to its own separate minidish, which would be less hassle. Some Digital receivers (eg. our Manhattan range) allow you to connect a Sky Digibox through them to the LNB. However, you can't use both receivers at the same time. * Echostar 3000 + Digibox > Sadly having 'lost' Sky Sports with the demise of ITV Digital and
> considering the purchase of a Digibox I have received conflicting
> advice from a number of dealers about the use of a digibox in
> conjunction with an Echostar 3000/80cm motorised dish with a Genesis
> LNB. Advice given todate includes:
>
> * not possible as signal strength too strong for a digibox
> * use a second LNB on a double LNB bracket
> * tape a second LNB above the Genesis, its out of focus position
> will not matter
> * not possible as digibox has to be always on at standby to Astra 2
> * use a second dish but planning permission will be needed and will
> cost £110
> * use an aerial splitter
> Can you advise if it is feasible to combine a digibox and Echostar
> using if possible a single down lead and if so the method. A
> comprehensive article with diagrams in Wotsat might be useful to
> other readers. If only a digibox could be used as a decoder as I
> used a Thomson decoder with a Pace receiver in my analogue days.
> J B An "aerial splitter" is not an option. In fact no type of "splitter" will work with a single-output LNB. You could fit a twin-output LNB to your motorised dish and run a second cable to the Digibox. Or - assuming the LNB is "universal" type - use a "Smart Priority" LNB switch so that either the Echostar or the Sky Digibox has use of the LNB from your single cable. Both of these have the disadvantage that the dish will not always be pointing at 28.2'E so the Digibox may become "confused". You'd then have to "reboot" it by switching it off then on again at the 230v wall socket. In addition, you should leave the dish "parked" on 28.2'E each night so that the Digibox can receive any sofware updates. There's another disadvantage, too - see later. The Genesis/80cm dish combination is obviously intended for weak signals and *might* result in a slight overload of the Digibox tuner if the gain is high. Not very likely and you can fit a cheap attenuator if it happens. It will probably be fairly obvious because the signal stength will read 100% but the signal quality will be low or erratic. A second dish could be used. Either a standard Sky "minidish" if that's large enough for your location (you forgot to tell us) or a 60cm dish for better "rain margin". In Scotland an 80cm dish would be ideal. The advantage of a second dish is that it would be aligned permanently on 28.2'E; consequently, there'd be no problems with "rebooting" or software updates. But the main advantage is that someone could then watch BBC, CH5, SkyOne or whatever while you are "surfing" with your Echostar! In theory, planning permission would be required. In practice, there would really be no problem if a minidish was installed unobtrusively and your neighbours had no reason to complain. The whole point of planning permission is to stop our dwellings from looking like junk yards. If the installation is neat, disguised, unobtrusive then the planners won't object. | | What Symbol Rates are available? Two settings: 27500 & 22000 believed to be limited by the software | | What Forward Error Correction is available? FEC settings of 1/2, 2/3, 3/4, 5/6, 7/8 | | Can I install the system myself?
Yes, download the "Installing Sky Digital TV" book for full information. | | Where can I find a listing of all Sky channels? You'll find a Sky channel list here:- http://www.wildsat.com keywords: Sky programme list Sky program list Sky frequency list | | What do I need to order to watch "other programmes" from Europe? The Sky "minidish" is really not big enough to receive transmissions from other European satellites. You should read the "Installing Sky Digital TV" eBook for full information. In general, you'll need a larger dish (or a second dish) with an additional LNB. The Sky Digibox is not ideal as it can store no more than 50 "other channels". Most of the time there are no "other channels" transmitted from Astra at 28.2'E so you'll need to align the dish on a different satellite. Please look at other web sites or magazines for up-to-date listings of channels available. There are NO such listings on the SatCure sites as I don't have time to keep such lists up to date. No point in my duplicating what others are already doing. Bear in mind that there are not very many English language programmes on "other" European satellites so, if you are a typical Brit, you may be disappointed. On the other hand, why not take the opportunity to learn a few languages! The size and type of dish, choice of "universal" LNB, brackets, bolts, cable etc. is up to you. Read the catalogue and books and decide what suits you. I won't design a system for you or provide a shopping list because there's certain to be some "little" fact that you forget to tell me, which affects the choice of system parts, and because I don't have time to design a system for everyone that asks. It's much better for you to read all the available information so you get a good understanding. That way you'll save money and hassle in the long run. Let's be honest - any salesman can give you a list of things he'd like to sell you but it won't necessarily be what you need or want! Can I get Other Channels on my Sky Digibox? There are very few "other channels" broadcasting from 28.2'E which are not included in the EPG. The ones that are available change quite frequently so I don't attempt to list them on this site. Choose a different site which specialises in programme listings. (Details in the "Understanding..." book which you can download from The Cool Book Shop). For a full list of "other channels" click on this link:- http://www.wildsat.com/astra.htm How can I program "other satellite"? This is not easy! You can add up to 50 "other" programmes but there is a problem. If the last bouquet that you add contains more programmes than the limit of 50 allows, you will not add *any* of them. The easiest way to cope with this at present is to buy a "learning" remote that has a "multifunction sequence" button. You can teach this button ALL of the digibox key presses needed to reprogram "other satellite" channels. Sneaky, huh? For information about receiving "other" programmes from Astra at 19'E see this page. Can you explain how the "Other" menu works for setting up the box for motorised or multi LNB use? In the system setup menu there is the "Add channel" function. Selecting this will take you into the manual tuning menu where you can enter the frequency /symbol rate etc. of free channels. When you select to find these channels it searches for all channels on that setting and lists them. You then store the channels and it places them in the "other channel" listing. Download the "Installing Sky Digital TV" book for full information. How can I get the digibox to receive free-to-air' channels? See previous notes about "other channels". The digibox is capable of receiving free-to-air (FTA) channels, provided that the channel frequency is in the range 10.7-12.5 GHz and that the symbol rate is either 27.5 or 22.0 Mbaud. You need a second dish with LNB pre-aligned on the satellite of your choice (or a motorised dish). Download the "Installing Sky Digital TV" book for full information. | | How do I motorise my Digibox See below but *honestly* you'll be disappointed! The Symbol Rate is limited to just two so you won't get many extra channels (only 50 max. are available for "other satellites" in any case". In addition, the software is not really designed to cope with a moving dish system and you might suffer frequent "lock-ups" which will require you to disconnect the mains power then reprogram the Digibox. It's much better to leave the Digibox as a separate system and buy a good quality digital receiver with a separate motorised dish. See our catalogue. | | English Programmes without subscribing to Sky? >Is there any alternative to Sky if I want to receive a different selection
>of English speaking stations than those currently supplied by Sky? See previous notes about "other channels". You'll have to check the satellite programme listings for your location. There are thousands of programmes broadcast in both analogue and digital format by many dozens of satellites around the world. Some are in English or American English. However, most are news, religion or shopping channels. A few films are broadcast with English sound tracks and foreign subtitles. You could buy a used Sky Digibox. This will give you around 50 UK radio stations including all of the BBC radio stations, local radio, a few religious and, in addition to the 50 there are some Asian programmes which play ordinary pop music. You don't need a subscription. The Digibox will also give a variety of news, shopping and travel programmes, without a subscription. (Sky News, CNN News, Fashion TV, Extreme Sports, Health, Travel, Shopping, Dating ...) You can watch the free To Air (FTA) programmes broadcast by Astra at 28.2'E without a Sky Digibox or card. (Most are news, religion or shopping channels). An ordinary Digital receiver will do. There are also several Muslim channels such as Al Jazeera. | |
| Virtual Book: Installing Sky Digital TV Companion book to the free "Understanding..". Essential reading if you want to move your old system to a new house, install a brand new Sky-Plus or standard system, fit a system to your house, motorhome, caravan or narrow boat or use it in Europe, this book answers your questions. What size dish, what sort of cable, connectors, which receiver is best ... 110+ page book filled with colour photographs and easy-to-understand explanations. I guarantee you'll be delighted with this amazing book full of information! |
| | Can I receive any foreign programmes from 28.2E? Yes, CNE (Chinese), several Asian channels, Arabic, one French and several others at the time of writing (2003).
You can also use your Digibox to receive programmes from other satellites such as Eutelsat (Hot Bird) at 13'E and Astra at 19.2'E including French, German, Italian etc. See previous questions about "other channels". | | Is there a range of LNB Local Oscillator settings? The LNB LO frequency can be adjusted between 9.75 and 10.75.
It should be left at 9.75 for a "universal" LNB. | | How do I turn the 22kHz tone off? The tone is automatically switched OFF if you select a frequency of 11.699 or less. You can switch it off permanently in the Installer Setup menu under "LNB". It is normally ON when the Digibox is in standby and for high-band programmes and OFF for low-band programmes (eg. "Fashion TV" and ITV programmes). Unless you have a specific reason for switching it off, the 22kHz tone should be left ON (automatic). | | Is DisEqc supported? No. | | Why do my terrestrial pictures have interference lines? Your terrestrial signal is probably too weak. Try fitting a mast head amplifier on the aerial and then fit a suitable attenuator on the input to the Digibox. Read the INTERFERENCE FAQ Also read the information about screened connections on the accessories catalogue. | | Will the Remote control Handset work my TV/VCR ?
The Sky remote control can work the basic functions of most (95 percent) of the TV sets in the UK. Simply enter the 4 digit code given for your model in the User Instructions. The handset will remember this for the life of the battery and also for up to five minutes during battery swapping.
It will not work your VCR or DVD. The Sky remote control was designed to work with most TV sets. If it cannot carry out the basic control functions (volume control, channel change, Teletext access etc.), you may have to choose a different setup code. Note, however, that if you have a very old - or a very new - type of TV set, the Sky remote may not be compatible with it. In such a case, you will have to resort to the original remote to control the TV, and use the Sky remote to control the digibox receiver only. There have been several "revisions" of the Sky remote so make sure you have the one that works your TV. | | Will the Digibox receive the digital terrestrial channels ?
It will receive only those which are rebroadcast via satellite.
Currently BBC1 (regional according to postcode), BBC2, CH4, CH5 and ITV. Also several radio channels.
The Sky Digibox is NOT compatible with digital terrestrial transmissions because, for good technical reasons, the transmission standard is different. To build a multi-standard box would be prohibitively expensive at the present time. You will need a different box (Freeview Receiver) for the Digital terrestrial channels. See our catalogue. | | How do I get BBC channels and C4, C5 without taking a Sky digital sub ? You can call Sky or apply on-line for a "FreesatFromSky" card. They will send you a card for £20, programmed only for the "Freesat" channels. Have your UK postcode available. They may also want the Version Number and Serial Number of your Digibox (in the on-screen menu). A "FreesatFromSky" card is available only for a UK postcode address that has a BBC TV licence. You can have up to four FTV cards for a normal household. A Guest House may apply for more than four. This card can not be upgraded for Sky channels. You will have to order a new card from BskyB if you wish to watch Sky subscription channels. The BBC/ITV "freesat" digital receivers will be another option as from spring 2008. | | How do I get BBC from a different region ? Is it possible to set up the system to watch BBC1 and BBC2 programmes from different regions? For example, I live in West Wales and would prefer to watch English programmes when varients are on (i.e. I do not want to watch local rugby matches :-) If it is possible, how can I find the frequencies etc to add the channels? The Sky card is authorised to set the default BBC channels according to your post code area. The card is also linked to the serial number of the Digibox. You are allowed one card per Digibox. The only way around the problem is to get another box and card that are authorised for the relevant post code area. You can also select a different regional BBC news programme while the BBC news is being broadcast. It does not seem likely, at present, that all BBC1 regional programmes will be made available to all postcode areas. Please don't ask me about BskyB or BBC policy as I'm always the last to know! BTW I share your views on rugby! ;o) | | Will my Sky digital smart card work in my analogue receiver? No. | | Will my Sky analogue smart card work in my Digibox? No. | | Will my Sky digital viewing card work in any Digibox? Can I use my existing Sky card in a replacement Sky Digibox? Yes but NOT for the premium channels for which the card is matched to one receiver. In order to use your existing card for premium channels on a different receiver, you will have to ask Sky to re-authorise the card while it is in the new Digibox. They will require various information including the card number, version Number and the serial number from the menu screen. A second hand (used) Digibox can be authorised in this way, either with an existing smart card or with a new card. A card can not be authorised for more than one Digibox at the same time unless the second Digibox has been modified ("cloned") to have the same serial number. (This can be achieved only with identical Digiboxes and is an expensive job for a fully-equipped repair workshop. Please contact the repairshop direct). If you want a second "Multiview" card for a second Digibox, you will have to pay BskyB an additional (lower) subscription, which is currently £10 per month (March 2003). Both Digiboxes must be connected to one telephone line as part of the "Multiview" contract. Keywords: Sky digibox cloning. Sky multiview multiroom multiple room viewing. (Sky card cloning is not possible). | | Can any Digibox take a Sky card and another card in order to receive foreign broadcasts as well? No. The Sky Digibox has a built-in Conditional Access circuit which BskyB will not license for use in any other digital receiver. Only a Sky Digibox can receive encrypted Sky programmes. It can also receive a limited number of Free To Air foreign stations but is not terribly friendly to use in this way. You would need a second universal LNB on a larger dish, or two dish systems, in order to use the Digibox in this way. | | Can I get a digital decoder to plug into my analogue satellite receiver? No, nobody makes one. | | Will a D2Mac Decoder work if I connect it to my Digibox? No, it won't work. | | Are the BBC radio stations available from Astra at 28.2E? BBC radio is available as well as numerous other radio stations. | | Where can I find the coverage "footprint" of Astra at 28.2 ? Download the "Installing Sky Digital TV" book for full information or look at Astra's web site. Click here for the Astra-2D coverage map. | | Where can I buy a second hand Digibox? Look at page 10 of the catalogue. Try Ebay auction site: http://www.ebay.co.uk Also try LOOT. |
| 
| Can I get Internet Access ? You can buy the "OPEN" keyboard which will allow you to send and receive e-mail messages but you will not have access to the World Wide Web or to USENET News Groups. You will have access to the "OPEN" shopping mall only. |
| Where can I buy the "OPEN" keyboard? From BskyB and some satellite TV shops | | How do I set the timer to record? At the time of writing there is no timer function in the Digibox itself but there's a Personal Planner function. Problems have been widely reported. It seems that the Personal Planner concept is very good in theory but, in practice, the software contains errors which result in either no recording or a recording of a blank screen. Unfortunately, although this doesn't happen *every* time, it allegedly happens often enough for the facility to be useless unless you sit and watch what it's recording! | | How do I get stereo audio? My Digibox gives great stereo if I connect it to my TV via the Scart connection but I don't get stereo in the lounge which receives the signal from the Digibox via the RF connection. When I take it to France it's even worse because I get NO audio just a hiss. How do I get stereo? See "Why do I get no Audio" in a previous question. Easiest way is to use a separate audio Amplifier in the lounge and connect it via one of those long phono cables that you can buy from SatCure. See Accessories catalogue. Use the RF connection just for the picture and mute the audio on the TV while you listen to the stereo sound through the amplifier. You can get a cheap stereo amp from places like Tandy (I think) or use a CD/Tape player with an "Aux" input. (I use an Amstrad SRD2000 to get Dolby Prologic surround sound from the Digibox. A Pace MSS1000 will also do this). | | Can I place the dish behind a window? The Sky digital transmission is very robust, having one error correction bit for every two data bits. This means that it can work with a fairly poor signal. However, there is no transition point through "sparklies" as there is with analogue. You either get a beautiful picture or you get a blank screen. You would have to try it. You'll probably need a larger dish than usual to compensate for signal lost by the glass. It is broadcast from 28.2 degrees East of South. Your window must have a good view in this direction. | | Should I connect my digibox to my motorised system or not? Steve Carpenter wrote: I have mine connected to a motorised system but not by $ky directly, I called an authorised independent installer (apparently $ky wont do it for you, and tell you so via the digital hotline, but by the technical hotline 0990 102030, they say it is OK). I have a smart priority switch (£20) and have an MSS100IP pace analogue receiver, 80cm motorised dish and 0.4 LNB. It works fine.
You can also get the FTA channels as long as they are not SCPC, and the symbol rates are the same as the two on the Sky box.
The only bummer is that you have to keep entering manual mode on the Digibox to re-select the analogue carrier each time you want to view a different group of digital channels in an MCPC grouping. I have yet to find a way around this. Ian Carmichael wrote: Oh yes Sky will install. Had mine installed on Monday 5/10/98. No problems whatsoever. I have the digibox connected to my Pace MSS 1000 via the aux scart connector. I use the Johansson IRDA switch to switch between receivers, works a treat.
Can't see where you are having trouble adding channels to your digibox. I have about twenty from 19.2E and Eutelsat at 13E. Get the settings from Satcodx.org . Then go into add new channels, fill in the correct frequency/polarisation/symbol rate/FEC and then search for channels.
A list of channels will be displayed. Select which channels you require and then they will be available from the Other Channels on the main menu. Much simpler than chasing down analogue channels.
I haven't experienced a single 'crash' all the time it's been operating. I do, however, take the precaution of returning the dish to 28.2E when I'm not actually viewing other satellites.
About the warrantee. The digibox is covered under the standard 12 month guarantee. The installation is not guaranteed, but then all the installer did was to connect the digibox to the existing coax and the digibox to the tv and phone socket. Howard Pitfield wrote: Got mine attached with a Priority switch to my Pace analogue motorised. All is well. When I watch analogue the dish is moved correctly, when I need to watch digital I can use the remote to move the dish independently.
Have managed to load a page and half of FTA stations on 19.2 and 13 E on the Sky digibox OK. It really needs a proper reciever though to pick up all FTA stations.
Visit http://www.bayards.demon.co.uk for your 98 holiday.... Andrew Danby wrote: I have installed many motorised systems and integrated MPEG2 dig Rx as well as the MHEG5 Skydigibox as an official installer.You will find the installer will decide on how he is going to do this which is dependent on your existing system (i.e. on type of equipment and how well installed it is.) IF you have a Pace MSS508 then you can simply use one of the scarts and change the LNB but most installers will probably leave your existing analogue motorised system alone and simply install your new dig sys as standalone. Note also no communication is taking place between the sat and your Rx when the dish is moved off the satellite. i.e.the Rx will not respond to any requests from Skydigital.
Danby Satellite, Aerials & Security.
www.danby.co.uk Simon Gardner wrote: I'm told that one of the little niggles with putting a Digibox onto a motorised system is that the box can misinterpret a signal from another bird as an update instruction. Hence it tends to crash alot. This latter symptom has been noted elsewhere. The advice I got from a $ky engineer was that it even did this when on standby so the safest thing to do was to unplug it when it wasn't on 28.2. :-)
Also, all guarantees from $ky are apparently voided if you put it on a motorised system - I was told. Not sure about any guarantee from Pace, Comet etc.
Apart from that and the possible need (if you are off 28.2 for a long time) to 'force an upgrade' every now and again - it all should work fine. "VGN" wrote: I've found that to view other channels you have to point your dish at 28.2 first, otherwise you get no signal on all channels found.
13 Degrees and 5 Degrees are fine, however if you point it at 19.2 it seems to crash the software after viewing a few channels (TNT and Cartoon Network do this instantly - although you can view them if you don't change the channel). | | Digital tuner? Is it technically possible to replace the LNB input tuner in my analogue receiver with one from a digital satellite receiver and make it receive the free to air transmissions? No it's not. A digital satellite receiver is effectively a computer with a tuner and an MPEG2 circuit added. | | Why does the TV picture sometimes freeze or break up into blocks? There is a number of possible causes for intermittent freezing and so-called "macro-blocking" (pixelisation) of the TV picture. First of all, there may be a fault in the broadcast chain. Such faults are temporary and usually of brief duration, so no corrective action is called for. Secondly, reception of satellite-TV programmes can be affected by adverse weather conditions. The digibox is able to minimise such effects, but will not be successful if the weather is really bad. In this case, the only thing to do is to wait until the weather improves. A larger dish and accurate alignment can minimise such problems. Finally, if the problem occurs in good weather and is common to all channels, it is probable that the cause is poor installation (incorrect dish-alignment, faulty LNB or faulty cabling). Check the whole installation thoroughly. Very occasionally, the fault might lie inside the Digibox itself..... read the repair page | | What are the factors that affect the Signal Quality reading? I have a second hand Sky Digibox. I use it only for free-to-air channels and use CNN for testing as it appears to have a low output. When I connect to the "minidish" I see 70% signal strength and 30% signal quality.
When I connect to an 80cm dish (0.6dB LNB) I see 60% signal strength and 40% quality! - What are the factors affecting this reading?
- Is there any way I can improve this figure?
- What is the minimum to get a reliable picture?
The signal strength reading has little meaning as out-of-band signals and also signals from other satellites can affect this reading. Apart from that, each receiver from the same batch will give a different reading due to component tolerances. I've found that replacing the tuner module has a large effect on this reading. Adding an in-line LNB amplifier will often increase the signal reading without affecting the quality reading. In fact over-amplification can overload the receiver tuner, causing an even lower quality reading! An amplifier should be used ONLY to overcome attenuation in a long cable. Click HERE for more information. The Signal Quality reading is related to the Bit Error Ratio (it's the inverse) so the higher the reading, the better. However, bear in mind that both readings are taken from the "bouquet" that is transmitted by the "default transponder". Each bouquet is a data stream that carries the information for, typically, ten programmes. Without checking, I can't tell you whether CNN is included in the default transponder bouquet. You can check the signal for each separate bouquet frequency by entering the parameters in the "Manual Tuning" menu. Click HERE for more information about Signal Quality and screen shots of the menus. If the picture breaks up in bad weather then the signal quality is not good enough. The usual answer is to use a larger dish, assuming that the coaxial cable is already H109F or WF100 standard or better. You can simulate bad weather by fitting, temporarily, a 6dB in-line attenuator. If the picture disappears then you do not have a 6dB "rain margin". Bear in mind that having too high a signal strength can cause problems (it "swamps" the tuner and, if the dish is too large, the LNB as well). | | I've lost some channels (usually Sky One or the BBC package). How can I remedy this? First of all, you try re-installing the unit. If, after reinstallation, the channels are still not present, you should contact Sky, who will then re-initiate the card-pairing procedure. The smart card may be faulty. This is not common but I've had some reports of its occurrence. If lots of channels are missing, then you may be receiving only horizontal or only vertically polarised signals (instead of both) or your LNB may be faulty or your receiver may be sending the 22kHz tone to the LNB even when a low band transponder is selected or your cable may be faulty - water inside or kinked or old .... read the repair page | | 
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| | How do I order pay-per-view programmes? Before you can order a pay-per-view (PPV) event, the viewing card has to be 'paired' to the digibox for this purpose. The procedure is initiated by a 'callback' from the digibox to Sky. Upon successful completion of the callback, Sky will send PPV authorisation to the viewing card, via satellite. So, if you are experiencing difficulties with PPV, first contact Sky to check the status of the viewing card. | | What causes the on-screen message 'No satellite signal being received? There is a number of possible causes for this 'No signal' message: - Bad weather. By its very nature, this is a temporary phenomenon; once the weather conditions improve, the signal should return to normal.
- The dish is loose or has shifted position, or the LNB is not correctly aligned. Check the alignment of both dish and LNB and check the dish for secure mounting.
- The LNB cable may be damaged. Check for damage to the LNB cable and for water-ingress. If necessary, replace the cable.
- The F connector on the rear panel of the digibox is loose. Fasten the F connector securely to its socket.
- Incorrect settings at the LNB Setup and/or Default Transponder screens. Check the settings of these screens, which can be accessed from the 'hidden' Installer Setup menu.
- Faulty LNB.
- Faulty receiver - read the repair page.
| | How do the Scart AV functions work? Most people, whose TV sets are connected to the digibox via Scart, are puzzled by the way their system works. Problems relate particularly to AV-select and widescreen functions. What is going on? Some users are unaware of the functions that a Scart-connected digibox can provide. A user may even come to believe that the unit is faulty. The way that a Scart-connected digibox works is affected by the SCART Control setting (at the Picture Settings screen of the System Setup menu). If this setting is 'On' (the default), then, when the digibox is brought out of standby, a control voltage will be sent from the digibox on Scart pin 8 to the TV set. This will switch the TV set to its 'AV input mode' - i.e. the TV will display whatever is being output by the digibox and ignore its own tuner. Now, you may not want to actually watch what is being output by the digibox - for instance, you may want to watch terrestrial television, while recording the digibox programme. In this case, you can press the 'tv' button on the Sky remote control to switch the TV out of its 'AV mode' and then use the number buttons to select the terrestrial TV channel. If the 'tv' button on its own does not switch the TV out of its 'AV mode', you should press the 'tv' button followed by the 'help' button. If this still does not work, you will have to use the TV's original remote control to switch the TV out of AV mode. With regard to widescreen operation, again the way the digibox works is affected by one of the system settings. If you have a widescreen TV set, check that the Picture Format entry (at the Picture Settings screen of the System Setup menu) is set to '16:9'. The digibox will then vary the output on pin 8 of the TV Scart between 6 and 12 volts, dependent on the type of programme being broadcast. If the digibox identifies a 16:9 programme, it will set pin 8 to 6 volts, which will switch the widescreen TV to 16:9 operation. If the digibox identifies a 4:3 programme, it will set pin 8 to 12 volts, which will switch the widescreen TV to 4:3 operation. If the digibox does not work as described above, check that the widescreen TV set is in so called 'Autoswitching' mode (refer to the user manual that came with the TV set). If it still does not work, check that the Scart lead is connected properly. If necessary, replace the Scart lead. Many modern TV sets will accept the colour picture signals directly. To achieve this, press SKY, Services, 1, 4, 1 and select video output = "RGB" instead of "PAL" in the menu. This puts a signal on Scart pin 16 which tells your TV set to accept the "Red, Green and Blue" colour signals directly. The advantage is that these signals go direct to the TV instead of first being processed by the Digibox RF modulator and then processed again by the TV aerial tuner, which degrades the picture quality. However, some TV sets do not recognise the signal on Scart pin 16 (it's only 3 volts) and some TV sets will shift the picture left because of an incompatibility with synchronising pulses. This would be expensive or impossible to correct so TEST your new TV with a Digibox before parting with your cash! Note: The RGB signal is always present on the TV scart along with the CVBS signal, the TV is told which one to use by the status of pin 16, 0V for PAL & 3V for RGB. If the scart control is turned off pin 16 is always 0V (PAL mode). For more information please see my eBook "Piping TV Around the House". | | How can I find out what version of software is being used in my digibox? It is good practice to check that the unit has the latest software. At the System Setup menu (accessed from the Services menu), select option 5, 'System Details'. The parameters that vary between software revisions are as follows: - Model Number
- Operating System Version
- EPG Software Version
Compare the details which appear on screen with the details from a digibox which has recently undergone an over-the-air download. Alternatively, contact the Manufacturer's Technical Department for latest version numbers. | | How do I wire my sky digibox to my Pace MSS1000 so I can receive Dolby Surround Sound? Sky digi scart -> Pace AV scart, turn the Pace on and select AV | | Why do the programme listings disappear occasionally ? For no apparent reason, the programme listings are unavailable when called for on the EPG or via the banner. It will only show the current programme. Sky sometimes appear to have head end problems that can cause the listings to drop out (I'm sure they would not admit to it, however). You may have an installation fault (LNB, dish alignment, cable damage) or a faulty receiver. | | Why don't Videoplus codes work ? Sky do not transmit any video plus information on digital so *no* VCR can control a digibox from video plus codes. All the video plus codes listed in magazines/news papers are for the analogue service only. If you simply want a video that controls the digibox by telling it to turn ON at a specific time and select a 3-digit channel number, then Panasonic do two models. * Videoplus I can add a little something to your FAQs about digiboxes, in that you say no video recorders are available that can use video plus with a digital signal... My JVC s-vhs ET (sorry, not sure of the model code) uses one of the little IR bulb thingies to change digibox channels, and also allows you to change which videoplus codes trigger which channels in response, so that with a little tinkering in the video recorder setup, I now happily use videoplus codes to record from digibox, as my video knows that when it gets the videoplus code for (say) BBC1, it fires up channel 101 (or whatever) over the IR. Don't know if this applies to all JVC s-vhs machines, or just my model, but I can record nice digi-signal to nice s-vhs tape without knowing what time it is! Regards Carl | | I want to install it myself What is the cost of self-installed digital sky TV with standard connection to Sky? I wish to install the sky dish and digibox and I have read your site on that topic and understand whether there is an additional fee for not having a sky engineer install it and also whether by installing it myself I forfeit any guarantee that may normally apply. Yours Most Gratefully Adam You can probably find a used Sky Digibox for as little as £20. Then you'll need a dish with LNB and (preferably new) double-screened cable and "F" plugs. You won't have any guarantee. I recommend keepng a spare Digibox and LNB handy. Download the "Installing Sky Digital TV" book for full information. | |
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| | Where can I get a User Manual? You can download it in PDF format from http://www.The-Cool-Book-Shop.co.uk | | Will the newer Digiboxes work outside the UK? (Why not). Some manufacturers changed to a cheaper tuner module which is unable to cope with large variations in signal strength between transponders. This tuner required a total redesign of the mother board so an early tuner can not be fitted. Download the "Installing Sky Digital TV" book for full information. | | Why won't PDC work ? PDC is NOT passed through the digital satellite system. | | How do I force an EPG software download? Switch off the receiver at the mains wall socket. Press and hold the front panel "backup" button and switch the mains power back on. Continue to hold the button for 20 seconds or until the LEDs all light (depends on the make/model). As soon as this happens, you'll see a message on the screen (only if you have connected via the TV Scart). Leave the receiver for at least 15 minutes to download the software via satellite. WARNING! Do not touch the little power plug at the back of the receiver while power is applied. If you wiggle this, you can cause electrical arcing (sparks) that may damage the electronics! Note that this will not work unless the receiver is getting a good signal! DO NOT ATTEMPT IT if your signal or signal quality is very low or fluctuating. On Grundig models, this is often a sign of a power supply fault and attempting a software download can corrupt the internal memory - permanently - making repair impossible or very expensive. After a forced download you should switch the receiver off at the 230v wall socket for ten seconds. Remove the card. Switch back on. Wait till it asks for the card then insert it. This sequence is occasionally necessary to solve problems caused by the download, although I don't know why! The same sequence repeated a couple of times will often clear unwanted "Personal Planner" entries. However a BETTER method is described in our FREE eBook. Note that a software download will occasionally change user settings back to factory standard (for example the UHF output channel to 68). Note that switching the Digibox mains power off can sometimes show up a Power Supply fault which you didn't know it had! Be prepared to get it repaired if it's more than about 18 months old. | | Can I lock out or remove one channel? The "parental control" facility gives the option to prevent viewing of specific programmes provided that your Digibox software version is 1.2S4F9, 3.3a.6 or newer. This software is expected to be implemented in all Sky Digiboxes by mid June 2005. It is not possible to remove programme listings from the EPG screen. Keywords: channel blocking programme lockout parental lock | | Can I get S-Video from a Digibox? > I bought my Pace Digibox with my BSkyB subscription back in January
> 1999. I use the RGB output for my TV and the results are great. I've
> >recently bought an S-VHS video and whilst adjusting the setting for
> this have noticed that there is no S-Video output on either SCART
> socket from the Digibox. I'm a little irritated by this since every
> other piece of A/V equipment I have is S-Video compatible.
> Considering the potentially superb picture quality the Digibox unit
> can output, surely the lack of an S-Video output is a very poor
> omission from the spec. Do you know if there is an upgrade available
> to enable S-Video output for my Digibox or can you tell me if any
> other models by other manufacturers offer RGB and S-Video output as
> standard ? Is S-Video output available on any ON Digital receivers ?
>
>Many thanks,
>
>Don The manufacturers simply followed the specifications laid down by BskyB. Obviously price was a major consideration so the basic Digibox doesn't have any more hardware than it actually needs. Early Digiboxes have no S-Video output but later Grundig models with /2 and /3 suffix have an S-Video socket, as does the Pace Sky-Plus Digibox. | | How do I calculate dish angles for my location? There's a link to the angle calculator near the bottom of the "help" page: http://www.satcure.com/help.htm Download the "Installing Sky Digital TV" book for full information. | | How do I get BBC Interactive Text? If you are tuned to any BBC Digital channel eg BBC1, BBC News 24. If you press the text button on your Digibox Remote you will enter the BBC Digital Interactive text service. The service is similar to Sky News interactive and is a combination of Text and Graphics News Weather, etc. You can navigate between pages of textual information, alongside the minimised picture of your current channel on the right hand side. If you like BBC you also have an alternative way of skipping between the BBC Digital channels only. To exit the service press the text button again. | | How do I receive Radio Caroline? Sky channel 0199. More Radio Caroline info. here: http://monaco.angloinfo.com/forum/topic.asp?topic_id=5820 http://www.caroline.rockers.co.uk/tuning_page.htm http://carolinesouth.com/worldspace.htm http://www.radiocaroline.co.uk/djprofiles.asp http://www.radiolondon.co.uk/caroline/scrap60/p6scrap60.html http://www.retrosellers.com/features100.htm http://www.hs0zee.com http://monitormag.org.uk/guernseybranch/html/monitor |
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