| To ask Order Progress Dept. a question (about order progress, refund, delivery, missing, damaged or incorrect items, incorrect price, payment or postage for an order you already placed) Click HERE |
| For Technical questions about product choice, non-working or damaged items, "can you supply", email problems, and questions about the workings of the SatCure web site, email and shopping cart, please contact Technical and Marketing. |
| FAQ: "Why can't you simply give us your email address? Answer: we used to do that but it resulted in a lot of "spam", causing some enquiries to be deleted by mistake. In addition, customers would often email a staff member who was away so the reply would be delayed by days or even weeks. By using the current system, we can guarantee that your message will be seen by more than one staff member, so a response is guaranteed, provided that you supply a reliable, working email address. FAQ: "Can we phone you? Answer: You can phone Martin - our Technical Engineer - for general help on what to buy or questions about products that we sell. Click Here. For more specific help it's best to contact us, as described above, so that we can reply with clickable links to specific items or photos or information, which can't easily be described verbally. You CAN phone Order Progress Dept. via the number on your paper invoice if you feel it's really necessary. However, they can't answer technical questions by 'phone and we accept no responsibility for mistakes or misunderstandings, which result from a 'phone call. You, or we, will often not have all the information to hand. Notes get scribbled on pieces of paper, which get lost, so nobody knows what's going on. Complaints and requests for corrective action MUST be put in writing, please. |
