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Before contacting us, you should check our FAQ pages to see if the answer is HERE. When you contact us, be sure to include the statement "I have read your FAQ pages", otherwise you may simply be directed back to read them.

To ask Sales staff a question (about order progress, refund, delivery, missing or incorrect items, incorrect price charged, payment or postage for an order you already placed) Click HERE
(NOT for changes or cancellations - see below.) We will reply to questions within 24 hours, Mon - Fri.

To URGENTLY CANCEL or CHANGE or ADD TO an order, please contact our Warehouse HERE
(For urgent last-minute changes. Please do not use for questions. They can not be answered by warehouse staff.)

To Pay by credit card or to submit new credit card details, click HERE.

To thank us, click HERE.
(Please do not use for questions. They will not be answered.)

To complain about a staff member, click HERE.
(Please do not use for questions. They will not be answered.)

For questions about a downloadable eBook, click HERE.

For technical questions, email problems, complaints or questions about non-working or damaged items, "can you supply", "link requests", and questions about the workings of the SatCure web site, email and shopping cart, please contact Technical and Marketing. Before you ask a technical question, please read the relevant pages in the Technical Section. When you contact us, be sure to include the statement "I have read your Technical pages", otherwise you may simply be directed back to read them.

For all other matters, please contact Technical and Marketing or use the Forum.

If you can't find instructions for something you ordered, click HERE.

FAQ: "Why can't you simply give us your email address?

Answer: we used to do that but it resulted in a lot of "spam", causing some enquiries to be deleted by mistake. In addition, customers would often email a staff member who was away so the reply would be delayed by days or even weeks. By using the current system, we can guarantee that your message will be seen by more than one staff member, so a response is guaranteed, provided that you supply a reliable, working email address.