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If I've referred you to this page after you sent me a message, it's because I didn't understand it or because you insulted me by lazily typing all in lower or upper case or omitting all punctuation - or maybe you left the subject line or message body blank. Or maybe you are guilty of "TOP POSTING" (see "Replying", below). So why not take the time to read these notes now and avoid wasting time later. Here's a typical example, in red. Yes, it's real. Somebody actually thought that I would understand this garbage. I'm not surprised that he gave no name! "hi tuned in foriegn channel stuff but all sky progs came out mutv sport films etc if i dont subscribe 2 these will i stlll get them thru other channels c ive already got them so i dont wanna pay pls clarify his jace!!!!!!" It's really difficult to understand at a glance, isn't it? Where's the punctuation? How many seconds did you waste trying to understand it? Can you spot the actual question? Do you enjoy receiving anonymous messages? Guess the age of the writer (six, seven? - obviously too young to understand a technical answer, yes?) Guess where he/she is located? UK, Europe, Scandinavia? - I'm supposed to guess. Note: many people are genuinely dyslexic. These people have my sympathy but, unfortunately, that doesn't help me to understand what they are trying to communicate. If you are dyslexic, click HERE. Another thing which is very annoying is to receive unsolicited attachments. Send your pictures to your friends if you want to but don't send them to me unless I request them. Amazingly, many people don't even know they are sending attachments! Well, if there's a picture in your e-mail or any form of colour or special text styles (bold, italic etc.) then you are sending an attachment. Stick to plain text, please. Beginners About two percent of the messages I receive are from "newbies" or beginners. Hey, that's OK. I was a "newbie" myself, back in 1994, so I've had enough practice to help you. Read these notes, when you get time, because typing messages the right way (and the polite way) is more likely to get you a useful answer than if you type a message which makes no sense or is apparently RUDE BECAUSE IT'S TYPED IN CAPITALS. Words are typed all in capitals like this only to indicate shouting. Please Don't do it! Typing messages Firstly, you should always type a relevant subject title. Some e-mail programs won't let you send a message without one. The subject should be as unique and descriptive as possible. For example: "From Joe Bloggs re my order 105463 dated 6/9/01" or "DB3 4YB Grundig GDS200 Sky Digibox fault". The title serves two purposes. Allows the reader to see at a glance the relevance Allows the message to be located weeks later if you refer to it again You'll appreciate that, if every message that I receive has the title "help me", or "I have a problem", or "question" or (my favourite) "help!" then it doesn't make me want to read it and I won't be able to locate that message again once it is filed away with the previous 10,000 that have the same subject. Use a unique message title which is relevant to what you want to ask. Remember that I'm handling some 60 enquiries a day. Do not type your entire message in the subject line and leave the actual message body blank! Replying Standard procedure is to return the relevant parts of any previous "discussions" as "quoted text". >Normally the text that you return will look like this >and it is helpful to set the line length to 70 characters >which is the standard used by the majority of email >software. You then add your reply BELOW each paragraph or BELOW the entire "quoted" message - never above it! Why should you do this? Well, it was explained many years ago for Usenet users so I'll simply direct you to the link below: See http://www.netmeister.org/news/learn2quote2.html#ss2.3 Your e-mail software can be set to do this automatically. You don't know how? Nowadays, most software has a "help" file instead of a User Instruction booklet. Read the help file. If you follow this standard protocol, it is a great help to someone like me who answers 50-60 messages each day and has a memory like a goldfish - because I seldom remember what I wrote yesterday and, unfortunately, I won't recall what you wrote last week. When you reply you can choose to send additional copies to other people. Cc: is "Carbon Copy". Both recipients can see each other's addresses in the message header. That's fine between friends but extremely bad manners if you include addresses of people who don't know each other. Bcc: is Blind carbon copy where the addresses are hidden so the recipients cannot see who else may have been sent a particular email. It's bad practice to send out circulars, jokes etc to multiple recipients using the To: field, or Cc: field, because this gives out private addresses to all of them. So good practice means putting your own address (or invent a user called 'Multiple Recipients' with your address) in the To: field and the intended recipients in Bcc: Capital Letters - use of DO NOT TYPE WHOLE SENTENCES IN CAPITALS LIKE THIS! It is normally considered very rude. Capital letters are used to indicate SHOUTING or to EMPHASISE a specific word. However, a nicer way to emphasise a word or phrase is to *begin* and end it with an *asterisk*. Type normally, with capital letters where they belong - at the beginning of a sentence - and a full stop at the end. Punctuation you probably learned at school that a sentence should begin with a capital letter and end with a full stop but a lot of people seem to forget this makes it very difficult to understand their messages so if you want to receive a prompt and courteous reply this is not the way to type your email message it's not helpful either if you put all the full stops at the end of a bunch of sentences and leave me to figure out where to put them myself........ Look again. Do you write like this? Of course, I appreciate that some people suffer from dyslexia and that a very small number of people simply had a poor education through no fault of their own. I also appreciate that English may not be your first language. I can be tolerant to some degree but the bottom line is this:- If you want me to understand what you are writing, you should make every effort to do it as accurately as possible. If I can't understand - then I won't be able to give a sensible reply! Use a spell checker and a grammar checker if necessary. Most computers have these. Microsoft Word certainly has them. Some people have pointed out that they weren't "lucky enough to have a university education". They missed the point: I was taught English at junior school. I was proficient by the time I was eleven. If I hadn't been, I wouldn't have got to Grammar School or university. So, if you haven't mastered English by age eleven, you have a problem. HTML Most modern email clients allow you to send and to receive messages which have an encoded file attached. A file which is HTML encoded uses HyperText Mark up Language to tell your email reader or "web browser" exactly where to position text, what colour to make it and how big. However, it typically quadruples the size of the message, which, if the recipient is using a wireless "dongle", will bring them closer to their monthly data limit sooner. So check your "preferences" settings to make sure that "plain text" is ON and "HTML" (or "rich text") is OFF. HTML "garbage" can be avoided by altering your menu setting which is telling your program to "send an HTML attachment". For example, in Microsoft Outlook Express, the setting is in Tools/Options, which has a tabbed layout with a 'Send' tab. Under the 'Send' tab is a heading 'Mail Send Format' which is defaulted to HTML on a radio button. Below it is a 'Text' radio button which is what you want. Netscape setting is similar: Preferences: Mail & Groups: Messages: Message Properties: By Default, Send HTML Messages. Most users will thank you for turning off the HTML garbage because a) their program doesn't support it and b) it quadruples the size of the message (and the download time and the file size on their hard drive!) It also quadruples your upload time and probably increases your telephone bill if you are in the UK. Hotmail has a particular problem. It defaults to "Rich Text Format" (which is their way of describing HTML). HOTMAIL USERS DO THIS:- To turn off RTF in an e-mail message 1. Click the "Compose" tab. The "Compose" page appears. 2. Click the "Tools" drop-down list on the left above the message text box and select "Rich-Text Editor OFF". Other Attachments It is also possible to send other files as attachments. For example, you might want to send me a picture or a Microsoft WORD document. Well please DON'T. I've been in business since 1994 and I rely on my computers to work 24/7. The only way I can guarantee this is to refuse all unsolicited attachments. I don't want the risk of a virus and I don't want to waste time while a large picture file downloads. This time can be better spent in helping my customers. So, if you desperately need me to look at a picture, upload it to your own web site and tell me the URL. Or ask me for our image upload page address. Or use Dropbox.com TEXTING Finally, you'll find some older people use amateur radio abbreviations (I don't know them - I'm not an amateur) and youngsters use mobile phone "text" abbreviated scribings such as "C U L8TR M8" (see you later, mate). I find the latter rather annoying. It might be quick to type but it wastes my time because they are often hard to interpret and there's no real need to abbreviate to this extent. NETIQUETTE If you are new to e-mail, use your web browser with a search engine such as http://www.altavista.com <--- click on this link to "go" to the search engine. ... to search for the word "netiquette". (Or, if you are using AOL, you'll probably find a "search" facility in your AOL browser). That should provide a list of sites which discuss Internet Etiquette and protocol in more detail. It's important to be aware of these "guidelines" because it's difficult to judge the mood of someone from his/her written text. Ambiguities arise and can result in time wasted or even serious misunderstandings. These can largely be avoided by keeping to the standard methods and also by indicating mood, deliberately, by using either "quoted moods" or expressions - for example <grin> - or by using smiley faces (called "emoticons") which you can make from punctuation characters (look at the following with your head tilted left). Emoticons or "smilies" :-) = happy or simply a friendly grin ;-) = winking - indicating a joke or sarcasm :-( = sad or unhappy :-0 = surprised = gosh! :-p = sticking out tongue - politely rude! =8-O = AAArgh! (Eyes and mouth wide and hair standing on end.) Although some people feel that it's rather childish to intersperse these "emoticons" in a message, it really does help in gauging the mood of the writer. If you don't like them, you can clarify your mood like this: <grin>. Of course, you can make up your own "emoticons". 80) = happy, drunk with a red nose and glassy eyes? There are also abbreviations such as:- AFAIK - as far as I know LOL - laughing out loud ROFLOL - rolling on the floor laughing out loud IMHO - in my humble/honest opinion ASAP - as soon as possible BTW - by the way ISTR - I seem to recall IIRC - if I recall correctly I hope you find these notes useful. Cookies A "cookie" in computer terms is simply a note which is stored on your computer. Your Internet browser (eg. Internet Explorer, Firefox, iCab, Safari, Opera) has a file where it stores these notes. Cookies are normally very useful because they make it appear as if a web site "remembers" you or something that you did. (What is actually happening is that your browser is "remembering" the web site.) For example, if you are a member of a discussion forum, an information "cookie" can be kept in the cookie file on your computer so that you don't have to type in your username and password each time you visit the forum. Similarly, it is used by "shopping cart" systems. A unique code is stored in your cookie file so that the list of what you want to buy is associated with your computer when you reach the "checkout". Cookies can also be used to track your progress through a web site for other purposes; this may be so that you see a pop-up message only once on a particular page. In general, cookies are useful. There is no way that a cookie can be stored on your computer anywhere except in the dedicated browser cookie file. Also, it's not possible for the cookie reader software on the web site to read any files on your computer except the cookie file. You can see the cookies in your browser - usually under "Preferences". Here is a typical list: 194.162.232.156 dyukuid Enabled 194.172.36.85 CGC Enabled 2ndwave.com SITESERVER Enabled 2o7.net s_sx_atmox7Ecaihem Enabled You can delete one or more cookies if you don't want the your computer to recognise the web site on your return to that site. Or you can delete all of them. But be careful in what you delete, otherwise you may find that you are asked for a password that you didn't even know you needed! At the time of writing, there are useful and interesting notes on the following web pages. If a link no longer works, please tell me: http://www.mapnp.org/library/commskls/netiquet/netiquet.htm http://www.sofweb.vic.edu.au/internet/netiquet.htm (gone - archived somewhere) http://www.uwasa.fi/~ts/http/netiquet.html http://groups.google.com/googlegroups/posting_style.html (gone).