TERMS AND CONDITIONS OF SALE, postage, packing, payment, technical help This is not just the usual legal stuff.
This is USEFUL INFORMATION FOR YOU so please take time to read it and avoid surprises. Your statutory rights are not affected by these terms. METHODS OF PAYMENT Credit card preferred if you want immediate despatch. We now check every card manually against the name and address of its user. If the details do not match exactly we will contact you for clarification. This will unfortunately delay your order but please understand that it's for your own protection. If you do not respond within 24 hours we will report the attempted fraud to the appropriate department for investigation. Due to confidentiality laws in Denmark, Australia and France we are unable to check any credit card addresses. This means that we cannot accept any credit card orders from these countries for over £100. However, customers in these countries may may pay for orders over £100 by direct bank transfer instead. In this case please select payment by "cheque" then contact Sales for advice on how to initiate a funds transfer. Other countries are not affected. Missing or incorrect details If you have deliberately omitted details of your name, address or card, which we require for card processing, we may levy an additional order handling charge to cover the extra administration costs. If you falsify any details or type "none", "xxxxx" etc. then we will assume this is an attempted act of fraud and will report it immediately to your ISP and to the relevant authorities. We Accept most credit cards including VISA, MASTERCARD, SWITCH (but not AMEX or American Express or VISA SOLO. VISA issues SOLO cards strictly on the basis that they can be used only for "over the counter" transactions with the cardholder present. It is a breach of the terms of use to use SOLO cards for mail-order purchases). We accept UK sterling cheques drawn on a UK bank, UK sterling Postal Orders and UK sterling cash. If you don't use a credit card, your order will be delayed by the amount of time it takes your payment to reach us and be cleared. If you send cash, please use Special Delivery. Place your order using the web site order form and specify your method of payment (if not credit card). When you receive our confirmation by e-mail, write our Order Number on the back of your cheque and post it to us with your full name/address details. Make cheques payable to SatCure please. NO foreign cheques (that includes no USA checks) because our bank charges us a minimum of 10 GBP to cash them and BIG delay to clear them. NO Eurocheques or foreign currency. PAYMENT / ORDERING We use a secure server to take your payment details. It needs three passwords to access your data and nobody but us knows the passwords. We treat your information with the utmost care and we do not pass it on to anybody else. Your credit card details CAN NOT appear in any email message. They remain on the secure server until we process your order. An email copy of your order and name and address (and delivery address) will be returned to you WITHOUT credit card details. Please check the details and TELL US immediately if you've made a mistake. If you are not sure what you need, read our various web pages first then use e-mail to ask a TECHNICAL question or a SALES enquiry if you can't find the answer. We will then tell you where to find the answer in our web sites or books or, in the unlikely event that the answer is not in either, we will try to answer your question if it relates to our products. Important: If you pay by credit card you will see our entry as "Vision Aids Telford" on your statement. ENGLISH LAW APPLIES TO ALL CONTRACTS. POSTAGE and packing is not included in the catalogue prices. The minimum is £2.50 for UK First Class. Note that "2 working days" can not be guaranteed if your order reaches us after 1pm. Click on the little red POST van on any catalogue page for details of shipping choices. The phrase "2 working days" refers to delivery Monday to Friday (except holidays) to a UK mainland address. Fast delivery can not be guaranteed at times like December (Christmas) unless you ask for insured delivery. Back to top EXPORT As far as possible, we ship small items anywhere in the world (except places where credit card fraud is prevalent - including Indonesia, parts of Russia, most of Africa and parts of South America). We deliver outside GB at extra cost. The minimum postage for delivery outside the UK is £3.00. Heavier items charged at cost. Some items can not be shipped outside the UK. This is due to restrictions imposed on us by our supplier's delivery service. Additional notes: We can ship only certain small items outside of the Sky reception area. The order would be shipped to the credit card holder's address only and this would be checked most carefully before shipping, with payment taken in advance. The maximum order value would be £50. We would not ship UK Sky products because they will not work outside the Sky reception area. CARRIAGE AND INSURANCE Goods sent by ordinary Royal Mail or Airmail are not insured during transit unless you specifically request it in writing at the time of ordering. Damage Insurance will be forfeit if you or your representative signs for goods as "received in good condition". Do not sign without inspecting contents, even if this delays the delivery driver. His schedule is not your problem. If thorough inspection is impossible, endorse the form with "NOT INSPECTED". Most small orders in an envelope are shipped by normal UK First Class Post or overseas by Airmail unless otherwise requested by you. Most heavy or bulky orders (£7.50 carriage or higher) are shipped direct to you from our supplier's warehouse. In this case, delivery may be restricted to Great Britain only (UK mainland). This is due to restrictions imposed on us by our supplier's delivery service. Delivery under these circumstances is 9am - 5:30pm (7pm in exceptional circumstances where the driver is unavoidably delayed) Mon - Fri. You must ensure the presence of a reliable person to inspect and sign for the goods. If delivery can not be made because the delivery address is inaccessible or unmanned then you agree to pay any reasonable additional charges that the carrier company may levy for redelivery attempts or delivery to a different address. It is not possible to make an appointment for a delivery. Mixed orders (a mix of small items and bulky/heavy items) may be shipped separately from our Sales Warehouse and from one or more of our Supplier's warehouses and the single shipping charge alone will apply to the complete order unless we tell you otherwise in advance of shipping. Insurance charges (if requested) are in addition to the amount calculated by the Shopping Cart. Where items are not insured against loss or damage, reimbursement will be limited to whatever the carrier company agrees to pay us. In the case of damage, you agree to assist us with any reasonable request which may include the return of damaged goods/packaging or a photograph of it. Carriage/postage charges may vary in some circumstances but we will tell you the total before we ship your order. If you send items to us we strongly advise you to use a service that requires a signature (eg. Royal Mail Recorded Delivery for value up to £28) and insure expensive items (total value more than £28) using "Special Delivery" for example. If you use "Parcel Force" ask for "Compensation Fee" insurance. We will not accept responsibility for items lost on their way to us. Back to top PRICES are listed under several categories in the web site catalogue. To see prices AND pictures AND descriptions, look at the appropriate catalogue pages.
Some prices in our downloadable catalogue may be out of date. Please check prices in the on-line web site catalogue. Back to top Value Added Tax (V.A.T.) VAT is not included in catalogue prices. We must add 17.5% to the total (except bound books and manuals).
Please select the appropriate destination in the Shopping cart and VAT will be omitted if you do not have to pay it. There is no VAT on printed/bound books or manuals. There is VAT if the manual or book is in the form of a ring binder with replaceable pages, or if it's in the form of a computer file for downloading or on a medium such as CD. I you order a printed manual, please type "MANUAL - NO VAT" in your order to remind us, because the "shopping cart" adds VAT to the order total and we have to adjust the amount manually. VAT is always payable on electronic books "eBooks". UK and EU residents must pay VAT at the current rate, as invoiced. If you are in Europe (EU) and have a company V.A.T. registration number and your shipping address is outside the UK then you can avoid paying this tax by including your registration number in your order and the words "EU company order, no VAT". You must do this at the time of ordering. An administration charge of £2 will be added to EU no VAT orders because of the additional bookkeeping work and phone call to Customs and Excise to validate your number that it requires*, so there is no point in asking for no VAT if the order value is small. If your registration number is invalid then we reserve the right to charge you with all reasonable administration costs and not to ship your order. *Sometimes we can validate your VAT number on the web site but it still takes time. Back to top AVAILABILITY The presence of an item in our catalogue or web pages does not constitute a promise to supply. Items may be out of stock or may have been deleted from a manufacturer's range without our knowledge. While we will do our best to supply any available item in a timely manner there will be occasions when we are unable to do so. However, most items listed are available. We do our best to delete items which are not available. Note that the shopping cart has a tick-box where you can select "cancel order if all items not in stock today". This ensures that we will not ship a partial order. We will inform you if items are out of stock. Back to top ALTERNATIVES We reserve the right to supply alternatives, which are functionally identical to the items ordered, but may be aesthetically different from the pictures and descriptions in our web pages or catalogue. In such an instance, if the alternative is unacceptable to you, you may return it for refund at your expense. Colour and minor variations in shape are not acceptable reasons for demanding that we arrange collection or refund return carriage. Where aesthetic features are critical you must inform us at the time of ordering. Cancelled Orders If an order must be cancelled please use e-mail form with the subject CANCEL my order and your Order Confirmation number. Please include a copy of your order confirmation e-mail.
If the order is cancelled before it has been packed then there will be no charge. If the order has been packed then the stamps and packaging will be wasted and these might be charged for, together with a handling charge for time required to put items back into stock and cancel computer records. Any items such as cable or tape which have been cut to length will also be chargeable.
If the order has already been posted then it can not be cancelled and our Returns policy applies (see below). Back to top If part of the order is missing when the package arrives Please get in touch with SatCure Distribution Sales immediately. See E-mail page. Read our notes about split shipments. If the Invoice is missing If the order is shipped from a different warehouse, it will arrive without an invoice. We'll post the invoice separately and you should receive it within a couple of days. Do tell us if it does not arrive in a reasonable time. Back to top If part of the order is damaged If the contents are damaged you must advise SatCure Distribution by e-mail immediately and return them, carefully packed, with the original packaging enclosed so that we can claim against the carrier service. If you do not return the packaging, we will not be able to claim and you will be responsible for our uninsured losses. Please contact SatCure Distribution before returning anything. Where a delivery by carrier needs a signature on receipt you must not sign unless you have inspected the contents! Be sure to tell anyone that you delegate to accept the delivery on your behalf. A signature indicates that you have received everything listed on the Delivery Note and that there is no damage. (See Carriage & Insurance notes, below). Note: Some items such as remote control handsets may be prepackaged. We may remove or crop the packaging to make the item easier or cheaper to post. This does not constitute "damage" to the product itself which will always be new, unused, unless otherwise stated on the invoice. Packaging will often become crushed during postal handling. This is to be expected. The packaging is there to protect the product and, provided that the product itself arrives in good, usable condition, such cosmetic damage to the packing does not constitute a reason for rejecting, returning or requesting a discount. If you require the original packaging to arrive in cosmetically good condition (eg. for resale purposes) you MUST tell us when you order. For such a request, an additional charge may be levied to pay for extra packaging and weight. Back to top If the order does not arrive quickly If your order does not arrive within a reasonable time after we acknowledge it by e-mail (eg. 2 working days for "2 wgk day delivery", or not more than three working days for 1st class post or 5 working days for airmail to Europe) then you must inform SatCure Distribution sales office immediately, including all relevant information. If you leave it too long before informing us then we may not be able to claim from Royal Mail or the carrier company and you agree to indemnify us for our uninsured losses. The delivery times stated are "typical" and we will not accept responsibility for early or late delivery since this is beyond our control. Nor will we pay compensation or refund carriage charges for early or late delivery. If Sales have confirmed that your order will be posted by Royal Mail and it fails to arrive within the stated time then please check immediately with your local Royal Mail Delivery Office (this is often not the same building as your post office) to see if they are holding it for you. They are supposed to leave a card but that doesn't always happen (the postman may have run out of cards or it may have floated under your carpet or into a black hole!) Some orders may be shipped as several packages from different warehouses and may arrive on separate days; see "Carriage and Insurance" notes, below. Orders to some countries may take up to three weeks to arrive. This is normally due to Customs delays. (In Spain it's due to the "mañana" culture!). If you request "International Signed For" (at extra cost) we will be able to tell you when the package left the UK but we can not track an order outside the UK unless you pay a lot extra for UPS delivery. Special Delivery (GB only) guarantees delivery by noon next working day, provided that the package is mailed before noon on the day, the address details are correct and there's someone at the address to sign for the package. You'll often receive the package next day (often even a Saturday) even if we post it well after noon, but Royal Mail can't guarantee it so nor can we. Please make sure that someone can answer the door in less than a minute. The delivery person will not wait. For Special Delivery and Recorded Delivery PLEASE ask Sales for the "Tracking number" on the morning after despatch as this will enable you to track your package on the Royal mail web site. http://www.royalmail.co.uk/ If your order doesn't arrive by noon, please ring your local Royal Mail Delivery Office and quote the tracking number. Very Important! Please note that, if you place an order which requires a signature, you MUST ensure that someone is available on the following working day (and the day after, if necessary) to take delivery. If your credit card issuer permits it, we can deliver to your office address. Alternatively, contact Royal Mail (for Special Delivery) and make alternative arrangements. Unfortunately, alternative arrangements may not be possible with carrier deliveries until after they attempt to deliver (at which time they will leave a card and ask you to contact them). Most carrier companies charge extra for "failed delivery" if it occurs more than once or if you want to change the delivery address to one in a different postcode area. Our 2 working day GB mainland carrier service normally delivers by 6pm (not weekends unless you select "Saturday Delivery"). If it hasn't arrived by 6pm please contact our Sales office, including full details, and we will chase the carrier company next day. (Whenever you contact us about an order PLEASE include full details. If you don't include even basic information such as your name, postcode and our order confirmation number then you can't expect us to trace the order or Returned goods. You'd be amazed how many people think we are clairvoyant or expect us to recall one out of a thousand orders placed a month previously. Don't wait that long!) Back to top Chase Us! We don't mind being chased for orders - in fact we positively encourage it. If we've forgotten to post something or if you think it's been lost PLEASE tell us (Sales office) right away! Back to top IF YOUR ADDRESS IS INCORRECT If the address you give us is incorrect in any way and causes us to incur additional delivery charges then you agree to reimburse these additional charges. Carrier companies often charge up to £25 for redirecting a parcel sent to the wrong depot so please be sure to give the correct post code and house number. Please also ensure that the destination address you type in the order form is the actual DELIVERY address where there will be someone present if a signature is required. You can, for example, use your office address or a local shop address for delivery and type your home address in the card holder's address space. IMPORTANT: If your delivery address is NOT the one listed for your credit card, you must contact your credit card company and inform them of the alternative address before placing an order, otherwise your credit card payment may be refused. Back to top IF YOUR PHONE NUMBER IS MISSING FROM THE ORDER We will not normally phone you except in an emergency or to check credit card details. We will certainly not make unwanted marketing calls. However, we will not accept an order unless you give a valid landline telephone number. This includes eBook orders. The carrier companies also insist on having a phone number so that their driver can contact the delivery address in the case of delays or if he gets lost or if there is no answer. If you fail to provide a phone number, the warehouse will simply refuse your order. We will not accept responsibility if you failed to supply a working phone number for someone at (or with access to) the delivery address. In some instances the carrier company will charge us for additional journeys. We will pass any such charges to you if they result from your failure to provide a working phone number for the person who should sign for your delivery. Back to top Safety Considerations We do our utmost to ensure your safety by providing technical information in web pages, downloadable product sheets and eBooks. But it is up to you to seek out the information, read it and observe the suggestions. Many of our products can cause injury, either directly or indirectly, if mishandled or misused. If you have any doubts you should use the services of a professional to carry out assembly and installation work. Here are examples of some considerations. This list is not exhaustive: Metal parts and tools may have sharp edges; heavy items can injure if dropped; electrically powered items can electrocute; working at heights has obvious dangers; power tools can cause injury; incorrectly fitted electronic parts may explode; Hot tools can burn. You should not work on mains-powered equipment while it is connected to a voltage source. All mains powered equipment supplied by us is fitted with a UK three-pin fused plug except in the case of some imported equipment which has a two-pin plug. For such equipment we will always supply a suitable adapter that can be fitted easily by a person with minimal technical knowledge. (If you receive any equipment without a UK mains plug, please contact us immediately and do not attempt to use the equipment). If you are planning to use the equipment outside the UK, you should remove the UK plug and immediately fit a locally sourced plug. Please refer to local safety standards for advice on doing this. Under no circumstances will SatCure be held responsible for loss, death or injury caused by your use of our goods in a manner which is unsafe. eBooks See FAQ page:
http://www.satcure.co.uk/bookfaq.htm eBooks are sold for your own use without resale rights. They are covered by copyright law and may not be sold, given away or distributed by any means. Contact SatCure sales if you have a payment problem. Contact TECHNICAL if you have a download problem (but read the FAQ page, above, first, and the next paragraph about Information Sheets):- Information Sheets Some of our products require additional information sheets for installation, fitting or adjustment. This can be determined by looking at the product description. If it is preceded by an order code with a colon (eg. MODULP: RF modulator) then your Order Confirmation e-mail message will contain a web page address from where you can download the PDF instruction sheet or eBook. This is our way of keeping costs low and ensuring that you get the information as quickly as possible. Very occasionally people fail to download the information and ask us where it is. We will try to give a polite answer but it can cause delays so please look for the download link in your Order Confirmation message. On very rare occasions, people have difficulty in downloading the PDF file or in reading it. In such an instance we ask you to get a friend to download and/or read it on his/her computer. It can then be transferred to yours on a disc or other medium. Unfortunately, we have no computer expertise and we are unable to help with file download or reading problems. If you are in any doubt about your computer's ability to download and read PDF files, please test it by downloading our FREE catalogue file or eBooks. Back to top Technical Help Free Technical help and paid for consultation is available under certain circumstances. Please click HERE to find out more. | 
